Staff Customer Operations Analyst

ZT Systems; Secaucus (NJ); Hybrid; USD 87,000 - 117,000; Full time

Benefits offered by this job

Bonus

Paid time off

401(k) retirement savings plan

Tuition reimbursement

Wellbeing resources

Job summary

ZT Systems is seeking a Staff Customer Operations Analyst in Secaucus, NJ. You will coordinate cross-functional efforts to meet customer needs, manage delivery commitments, and oversee order execution with logistics support.

The role emphasizes data analysis, problem-solving, and proactive improvement to enhance service levels and operational efficiency.

Qualifications

• Bachelor’s degree in supply chain, industrial engineering, business, or related field.
• 5+ years of experience in customer operations or supply chain roles.
• Strong CRM and relationship management abilities.

Responsibilities

• Customer collaborative planning – understand customer demand outlook and manage delivery commitment expectations
• Order management – oversee delivery execution of customer orders
• Coordinate with logistics on shipments

Skills

CRM skills

Supply chain planning

SAP experience

MS Office

Order management

Education

Bachelor's degree in related field

Tools

SAP

Microsoft Office

ERP systems

Job description

## Staff Customer Operations AnalystApply: Secaucus, NJ: Full time: Posted Today: R-105420**About the Role**The Customer Operations team coordinates efforts among all internal groups to ensure we are aligned with our customers’ needs and can deliver on our commitments with the highest level of excellence and integrity. This role requires strong operational and order management skills, exceptional abilities in customer communication, advanced data analysis and problem-solving techniques, and a creative and inquisitive nature to identify opportunities for improvement and address day by day challenges in a professional and positive manner.**What You will Do*** Customer collaborative planning – understand customer demand outlook and manage delivery commitment expectations* Order management – oversee delivery execution of customer orders* Coordinate with logistics on shipments**What You Bring*** Bachelor’s Degree in Supply Chain Management, Industrial Engineering, Business, Engineer; or related field from an accredited college with 5+ years of experience (alternatively a Master’s with 3+ years)* Customer Relationship Management skillsBackground in Supply Chain Planning / ManagementDedicated and high sense of job ownership* SAP Experience or similar ERPTrack record for utilizing innovative and creative problem-solving skills to address complex and/or contentious issues* Excellent interpersonal and communication (verbal and written) skills.* Excellent organizational, project management and planning skills; high attention to details; consistent follow through* Proven ability to present facts and recommendations effectively in oral and written form.* Ability to demonstrate flexible and efficient time management and appropriately prioritize workload based upon organization or department needs.* Possess a high degree of professionalism and ability to handle confidential information* .Proficient in the use of Microsoft Office (Excel, Word, and PowerPoint). ZT Systems, a Sanmina Company, assesses market data to ensure a competitive compensation package is created for all our employees. The typical base salary for this position is expected to be between $87,375.00 - 1$16,500.00 annually. If hired, the final base salary will be determined on an individual basis taking into consideration experience, skills, knowledge, education, and/or certifications.Base salary is just one component of ZT Systems total rewards philosophy. We take pride in offering a wide range of benefits and perks that appeal to the variety of needs across our diverse employee base. Other rewards may include bonus, paid time off, 401(k) retirement savings plan, tuition reimbursement, wellbeing resources, and more.We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this opportunity but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.