Staff Customer Engagement Manager

Alation; San Francisco (CA); On-site; USD 120,000 - 150,000; Full time

Job summary

Join a leading company as a Staff Customer Engagement Manager, where you will leverage your data management expertise to drive customer satisfaction and foster long-term relationships. You'll conduct needs assessments, lead workshops, and provide expert guidance on the Alation platform, ensuring customers maximize their data culture and analytics capabilities. This role requires strong technical acumen, excellent communication skills, and a passion for client success in a fast-paced environment.

Qualifications

• 8+ years in a similar role (Solution Engineering, Program Management, Consulting).
• Experience with Data Management maturity assessments (e.g., DCAM, CMMI).

Responsibilities

• Conduct needs assessments and lead Data Culture Maturity Assessment sessions.
• Provide expert advice on optimizing the Alation data intelligence platform.
• Lead software implementations for enterprise customers.

Skills

Customer-centric

Problem-solving

Project Management

Technical Acumen

Communication

Education

BS/BA in a relevant field

Tools

SQL

Python

Job description

Join to apply for the Staff Customer Engagement Manager role at Alation

Customers trust the Alation Data Intelligence Platform for self-service analytics, cloud transformation, data governance, and AI-ready data, fostering data-driven innovation at scale. With more than $340M in funding – valued at over $1.7 billion and nearly 600 customers, including 40% of the Fortune 100 — Alation helps organizations realize value from data and AI initiatives.

Alation has been recognized in 2024 as one of Inc. Magazine's Best Workplaces for the fifth time, a testament to our commitment to creating an inclusive, innovative, and collaborative environment.

Collaboration is at the forefront of everything we do. We strive to bring diverse perspectives together and empower each team member to contribute their unique strengths to live out our values each day. These are: Move the Ball, Build for the Long Term, Listen Like You’re Wrong, and Measure Through Customer Impact.

Joining Alation means being part of a fast-paced, high-growth company where every voice matters, and where we’re shaping the future of data intelligence with AI-ready data.

Join us on our journey to build a world where data culture thrives and curiosity is celebrated each day!

Job Description

As a Customer Engagement Manager at Alation, you possess deep data management expertise and an outstanding record of data program success. You are a leading authority on data intelligence and building data cultures, primarily responsible for advising key client sponsors and planning and leading multi-phase data intelligence programs. Your focus is on driving customer satisfaction, facilitating data program success, and fostering long-term relationships with Alation’s customers.

This role requires diverse skills, combining technical knowledge, interpersonal abilities, and strategic thinking to ensure continuous value realization for customers. A successful Customer Engagement Manager thrives at strategic planning, empathetic client engagement, and problem-solving to ensure Alation’s customers develop successful data cultures and maximize the value of the Alation platform.

What You'll Do

• Conduct thorough needs assessments to understand customers' business objectives and challenges.
• Lead Data Culture Maturity Assessment sessions, use case workshops, product roadmap sessions, end-user surveys and interviews, and data strategy and vision sessions with customers, developing tailored action plans based on these discussions.
• Offer guidance on optimizing and maximizing the value of the Alation data intelligence platform for the customer's business.
• Provide expert advice on how Alation’s platform can address specific customer needs.
• Conduct training sessions to educate customers on effectively using data and analytics solutions.
• Utilize data and analytics tools to analyze customer usage patterns and provide insights for engagement improvement.
• Communicate customer feedback to internal teams for product improvements.
• Maintain regular communication with customers through various channels.
• Serve as an advocate for the customer within Alation.
• Lead Alation software implementations for enterprise customers.
• Participate in account knowledge transfer sessions with pre-sales teams.

Who You Are

• Customer-centric with a passion for client success, strong empathy, and a commitment to customer needs.
• Motivated, proactive, and thrives in a fast-paced environment.
• Passionate about data and its value.
• Excellent organization and project management skills.
• Problem-solving mindset with analytical skills.
• Proficient in solution customization and configuration.
• Experienced in conducting training and workshops.
• Strong technical acumen with the ability to communicate complex concepts.
• Excellent communication skills, both written and verbal.
• Able to turn satisfied customers into advocates.
• Committed to industry trends and technological advancements.
• Able to meet deadlines and manage priorities.

What You Need

• BS/BA in a relevant field or equivalent experience.
• 8+ years in a similar role (Solution Engineering, Program Management, Consulting, etc.).
• Experience with Data Management maturity assessments (e.g., DCAM, CMMI).
• Ability to translate requirements into use cases and user journeys.
• Knowledge of data disciplines (Data Warehousing, Modeling, ETL, Data Quality, BI/Analytics, Data Science).
• Experience managing portfolios, estimating, prioritizing, and managing customer expectations.
• Ability to influence and collaborate with stakeholders at all levels.
• Familiarity with software adoption programs.
• Ability to provide feedback for process improvements.
• Strong collaboration skills across technical and non-technical stakeholders.
• Familiarity with software development, SQL, Python, API (advantageous).
• Ability to handle multiple engagements and travel up to 10%.