Staff CRM Architect — AI-Driven Salesforce Leader (Equity Eligible)

10x Genomics Inc; Pleasanton (CA); On-site; USD 180,000 - 243,000; Full time

Job summary

10x Genomics Inc in Pleasanton, CA is seeking an outstanding Staff Systems Architect to lead modernization of the CRM and commercial data infrastructure, enabling streamlined quoting, automated processes, and self-service tooling.

This role will partner with Productivity Engineering and commercial teams to ensure Salesforce stability, drive AI-enabled insights, and deliver scalable solutions across Sales, Support, and E-Commerce, while meeting SLA and driving strategic objectives.

Qualifications

• Bachelor's degree in computer science or information systems
• 10 years of experience in system architecture, analysis, design, and development of complex CRM solutions
• 7 years of technical experience and project management in a fast-growing, technology organization, with deep exposure to cloud-based (SaaS) business models
• Hands-on experience and architectural knowledge of Salesforce Sales and Service Cloud, CPQ, and Marketo
• Familiarity with modern AI capabilities and Large Language Models (LLMs), including practical experience or strong conceptual understanding of how to apply them to CRM platforms
• Deep understanding of key sales and support business processes (Lead-to-Order, Quote-to-Contract, Campaign-to-cash, CPQ, etc.)
• Proven track record in process automation, self-service tooling creation, and rationalizing complex quoting/pricebook workflows

Responsibilities

• Modernize CRM Architecture: Provide technical oversight to modernize our CRM and commercial data infrastructure, delivering the complex backend architecture required to support new commercial programs, evolving business models, and future tiered service offerings
• Accelerate Revenue Velocity: Streamline Account, Opportunity, and Quote workflows while rationalizing pricebook management to reduce quoting friction for Sales and enable scalable pricing practices
• Drive Process Automation: Establish Salesforce as the single definitive source of truth by automating manual processes across the sales and customer success lifecycle, eliminating bottlenecks between Sales and Customer Success
• Leverage AI Technologies: Explore and integrate AI and Large Language Model (LLM) solutions within our CRM ecosystem to enhance sales productivity, streamline customer support workflows, and unlock advanced data insights
• Empower Stakeholders via Self-Service: Build and deliver robust self-service tooling that allows Support and Platform PM teams to handle routine tasks independently, returning engineering bandwidth to strategic initiatives
• Strategic Partnership: Collaborate closely with Marketing, Sales, Customer Service, and PE leadership to align IT solutions with major strategic goals, including business scaling and customer onboarding
• System Administration & Support: Ensure that production support for the CRM track meets SLA expectations, responding to issues and incidents while providing day-to-day administration and support of key systems like Salesforce, Marketo
• Project Leadership: Lead projects from inception through delivery, functioning as a business partner to model, design, and build solutions that improve 10x's CRM processes

Skills

Strategic thinking

Communication

Leadership

Problem solving

Analytical thinking

Education

Bachelor's degree in computer science or information systems

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

CPQ

Marketo

Job description

10x Genomics Inc in Pleasanton, CA is seeking an outstanding Staff Systems Architect to lead modernization of the CRM and commercial data infrastructure, enabling streamlined quoting, automated processes, and self-service tooling.

This role will partner with Productivity Engineering and commercial teams to ensure Salesforce stability, drive AI-enabled insights, and deliver scalable solutions across Sales, Support, and E-Commerce, while meeting SLA and driving strategic objectives.