Staff Content Designer

Ethoslife; United States; Remote; USD 147,000 - 259,000; Full time

Benefits offered by this job

Remote work allowed

Job summary

ethoslife is seeking a senior content designer to shape the language, narrative, and content systems for a consumer financial product. You will own end‑to‑end content design, influence product direction, set standards, and use research to make complex decisions understandable and actionable.

You will write across journeys, collaborate with product, design, and analytics teams, and present decisions to stakeholders while building robust writing practices and guardrails for regulated topics.

Qualifications

• 6+ years of content design or content strategy experience.
• 2+ years working on direct-to-consumer digital products with measurable impact.
• Excellent storytelling and information-architecture instincts.
• Ability to explain regulated subjects in plain, accurate language.
• Strong presentation, facilitation, and collaborative writing skills.
• Genuine curiosity with AI writing and ideation tools, including prompts.
• Collaborative writing style; comfortable in regulatory constraints and Figma.

Responsibilities

• Create and refine content across landing pages, onboarding, checkout, post-purchase journeys, and interface microcopy.
• Develop a consistent narrative across long, high-consideration flows balancing clarity and reassurance.
• Collaborate with product managers, designers, researchers, and analysts from discovery to launch.
• Present work to senior stakeholders and iterate in real time with feedback.
• Help establish content standards, voice-and-tone guidance, and review practices.
• Research customer needs via audits, interviews, analytics, usability testing, and A/B tests.
• Leverage AI tools to accelerate ideation and production and define guardrails for content generation.

Skills

Content design

Content strategy

Storytelling

AI writing tools

Tools

Figma

Job description

Role overview

Shape the language, narrative, and content systems behind a consumer financial product that requires clarity and trust. This hands‑on staff role combines end‑to‑end content design with practice‑building: you will write for key customer journeys, influence product direction early, establish standards, and use research and experimentation to make complex decisions feel understandable and actionable.

Responsibilities

• Create and refine content across landing pages, onboarding, checkout, post‑purchase journeys, and detailed interface microcopy.
• Develop a consistent narrative across long, high‑consideration flows while balancing functional clarity with emotional reassurance.
• Work closely with product managers, product designers, researchers, and analysts from early discovery through launch.
• Present work to senior stakeholders, explain the reasoning behind content choices, and iterate collaboratively in real time.
• Help establish content standards, voice‑and‑tone guidance, review practices, and stronger cross‑functional writing habits.
• Research customer needs through audits, competitive analysis, interviews, analytics, usability testing, and A/B experiments.
• Use AI tools thoughtfully to accelerate ideation and production, share effective methods, and help define guardrails for reliable content generation.

Requirements

• At least 6 years of content design or content strategy experience with a strong independent portfolio.
• At least 2 years working on direct‑to‑consumer digital products, with evidence of impact on conversion or revenue.
• Excellent storytelling and information‑architecture instincts for guiding users through complex journeys.
• Ability to express regulated or complicated subjects in plain, compelling, human language without losing accuracy.
• Strong presentation, facilitation, and real‑time collaborative writing skills.
• Genuine fluency and curiosity with AI writing and ideation tools, including prompt structuring.
• A collaborative working style with a clear point of view; comfort working in Figma and within regulatory constraints.

Benefits and work setup

• Full‑time U.S. base salary range of $147,000–$259,000, with actual pay determined by location, experience, skills, and education or training.
• Remote work is supported.