Staff Cloud Ops Engineer – AI‑Driven Reliability

Intuit, Inc.; Mountain View (CA); On-site; USD 203,000 - 274,000; Full time

Benefits offered by this job

Bonus potential

Equity rewards

Job summary

Intuit, Inc. is seeking a hands-on Staff App Ops Engineer to lead operational excellence and site reliability for the always-on Fintech platform serving millions of small business customers.

You will design cloud-native data systems, lead on-call incidents, and develop AI-powered tooling to detect and remediate issues at scale. The role emphasizes deep AWS/Kubernetes expertise, automation, robust observability, and cross‑team leadership to drive resilient infrastructure and continuous

Qualifications

• 8+ years hands-on development and ops in AWS with at least one SRE discipline (automation, monitoring, DevOps, or cloud operations).
• Deep AWS and Kubernetes expertise; hosting, high availability, DR strategies, Docker & ArgoCD.
• Proficiency in a modern language (Go, Java, Python, or Ruby) for app development and DevOps automation.
• Extensive observability and performance experience with monitoring and troubleshooting tools (Splunk, Wavefront, AppDynamics, Prometheus).
• Strong SDLC and CI/CD understanding; able to evolve pipelines safely at scale.
• Proven technical leadership with data-backed impact and autonomous delivery.

Responsibilities

• Own 'always‑on' reliability at scale for distributed systems on AWS with 5‑9’s availability.
• Architect cloud-native data systems with high availability and security at multi‑million-user scale.
• Design and ship AI‑powered tools for auto-detection, triage and remediation of issues.
• Lead incident response and production support; participate in on‑call rotations and problem resolution.
• Champion resiliency practices and disaster recovery runbooks; validate via RCA and chaos engineering.
• Advance observability efforts to reduce MTTD/MTTR through best-in-class monitoring and tooling.
• Automate manual steps to reduce developer toil and enable cross‑team initiatives end‑to‑end.
• Influence platform-wide standards and remove blockers to accelerate adoption.

Skills

SRE discipline

Automation

Cloud operations

Go/Java/Python/Ruby

Observability

Leadership

Bias for action

Production diagnostics

Collaboration

Tools

Docker

Kubernetes

ArgoCD

Splunk

Wavefront

AppDynamics

Prometheus

Job description

Intuit, Inc. is seeking a hands-on Staff App Ops Engineer to lead operational excellence and site reliability for the always-on Fintech platform serving millions of small business customers.

You will design cloud-native data systems, lead on-call incidents, and develop AI-powered tooling to detect and remediate issues at scale. The role emphasizes deep AWS/Kubernetes expertise, automation, robust observability, and cross‑team leadership to drive resilient infrastructure and continuous