Staff Business Reinvention Architect

Direct Supply; Milwaukee (WI); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

Generous benefits package

Job summary

Direct Supply in Milwaukee, WI seeks a Staff Business Reinvention Architect to drive enterprise-wide workflow redesign and future-state integration across solution groups. You will leverage AI, intelligent automation, and data-driven insights to reimagine how the company operates and set transformation roadmaps.

As a trusted advisor to senior leadership, you will architect cross-platform solutions, influence executives, and develop reusable patterns that scale transformation across the

Qualifications

• Bachelor's degree in Engineering, Computer Science, or related field.
• 12+ years of experience in enterprise architecture, business process engineering, automation design, or digital transformation at scale.
• Proven success architecting and delivering large-scale, cross-functional solutions across platforms and technologies.
• Deep expertise in intelligent automation, RPA, low-code tools, AI applications, system integration, and workflow orchestration.
• Proven ability to influence architectural standards and drive alignment across engineering, product, and business teams.
• Strong track record of transformation playbooks, diagrams, and reusable frameworks.

Responsibilities

• Deliver scalable, maintainable solutions that drive measurable business outcomes and enterprise-wide impact.
• Architect and lead end-to-end workflows across functions and solution groups.
• Drive AI, data, and automation to reinvent core business processes.
• Define and execute transformation roadmaps aligned with priorities and measurable results.
• Design and integrate workflows across Zendesk, RingCentral, CRM, Microsoft 365, and legacy systems.
• Act as senior advisor to executives, influencing enterprise strategy and change alignment.
• Ensure cohesion between operating model design, technology strategy, and customer outcomes.
• Develop reusable frameworks, playbooks, and templates to scale transformation practices.
• Champion high-impact solutions that improve efficiency, performance, and agility.

Skills

AI & Technology

Strategic thinking

Process optimization

Stakeholder navigation

Cross-functional leadership

Enterprise architecture

Transformation playbooks

Education

Bachelor's degree in Engineering/CS

Master's degree preferred

Tools

RPA

Low-code platforms

Job description

Position Summary

Direct Supply is building the future of healthcare technology with industry-leading products, solutions and platforms to help improve the lives of millions of seniors and those who care for them.

In the Staff Business Reinvention Architect position, you'll serve as a senior expert driving enterprise-wide workflow redesign and future-state integration architecture. Leveraging AI, intelligent automation, and data-driven insights, you'll reimagine how Direct Supply operates across functions and solution groups. As a trusted advisor to senior leadership, you'll shape transformation frameworks, architect cross-platform solutions, and align strategic initiatives with company goals-ensuring the right technologies power scalable and sustainable business outcomes.

Skills Needed

• Applies AI and Technology - Identifies opportunities to reinvent workflows that add customer value and boost efficiency using AI and technology. Eagerly learns and integrates new technologies where they matter most. Drives adoption of emerging technologies that enable reinvention.
• Thinks Strategically - Anticipates future trends and aligns actions with long-term objectives. Draws on broad knowledge to craft future-focused plans that effectively translate strategy into action.
• Optimizes Work Processes - Streamlines workflows by harnessing data, AI, and technology. Identifies opportunities for efficiency and incorporates new processes and technology. Defines new success measures.
• Navigates Organizational Dynamics - Knows how to maneuver through both formal channels and informal networks. Engages and influences stakeholders to align business priorities with transformation initiatives. Understands our DS norms and the reasoning behind them.
• Proven ability to lead complex, cross-functional initiatives from strategy through implementation, ensuring solutions drive measurable business outcomes.
• Strong ability to influence senior stakeholders and decision-makers, providing architectural thought leadership and strategic guidance.
• Expertise in developing scalable frameworks and reusable patterns that accelerate transformation and enable enterprise-wide adoption.

What You'll Do and Impact

• Deliver scalable, maintainable solutions that drive measurable business outcomes and enterprise-wide impact
• Architect and lead the implementation of end-to-end workflows that redefine operations across functions and solution groups
• Drive enterprise transformation initiatives focused on AI, data, and automation to reinvent core business processes
• Define and execute transformation roadmaps that align with strategic priorities and deliver quantifiable results
• Design and integrate workflows across platforms including Zendesk, RingCentral, CRM, Microsoft 365, and legacy systems to enable a unified business architecture
• Act as a senior advisor to executives and solution leaders, influencing enterprise strategy and securing alignment for large-scale change
• Ensure cohesion between operating model design, technology strategy, and customer-centric outcomes
• Develop reusable frameworks, playbooks, and templates to scale transformation practices across the organization
• Champion the delivery of high-impact solutions that enhance efficiency, system performance, and organizational agility

Experience

• Bachelor's degree in Engineering, Computer Science, or related field required; Master's degree (MBA or technical field) preferred
• 12+ years of experience in enterprise architecture, business process engineering, automation design, or digital transformation at scale
• Demonstrated success architecting and delivering large-scale, cross-functional solutions that span platforms, business units, and technologies
• Deep expertise in intelligent automation, RPA, low-code tools, AI applications, system integration, and workflow orchestration
• Proven ability to influence architectural standards and drive alignment across engineering, product, and business teams
• Strong track record of creating transformation playbooks, system diagrams, and reusable frameworks that accelerate enterprise adoption

Additional Items of Interest

• Strong track record of delivering technical innovation that improves system performance and user outcomes.
• Experience leading high-complexity, enterprise-wide transformation initiatives from design through implementation.
• Deep technical fluency and ability to guide solution design across workflow and automation platforms.

Job to be performed in the location listed. Generous benefit package available.