Staff AWS Connect Developer

IDR, Inc.; Englewood (CO); On-site; USD 107,452 - 116,407; Full time

Benefits offered by this job

Competitive compensation package

Full Benefits: Medical, Vision, Dental

Collaborative team environment

Job summary

A leading tech staffing company is seeking a Staff AWS Connect Developer in Denver, CO. This role involves designing AWS Connect flows and creating serverless solutions using AWS technologies. Ideal candidates have 6+ years of experience in AWS Connect and relevant AWS services. A competitive compensation package is offered, along with medical, vision, and dental benefits.

Qualifications

• 6+ years of experience in AWS Connect design, development, and implementation.
• Deep expertise in AWS services including Lambda, DynamoDB, S3, IAM, CloudFormation, and CloudWatch.
• Experience with IVR systems and telephony integrations.

Responsibilities

• Design and implement AWS Connect contact flows.
• Configure AWS Connect instances and backend integrations.
• Create serverless solutions using AWS Lambda.

Skills

AWS Connect design and development

AWS Lambda

DynamoDB

S3

IVR systems

RESTful APIs

Troubleshooting

Communication

Education

Bachelor’s degree in Computer Science

Tools

AWS CloudFormation

AWS CloudWatch

Job description

IDR is seeking a Staff AWS Connect Developer to join one of our top clients in Denver, CO. This position is perfect for a technical expert with a strong background in AWS Connect architecture and development. If you're passionate about building scalable, integrated contact center solutions using the latest AWS technologies, and you're eager to work in a collaborative and innovative environment, apply today!

Position Overview/Responsibilities for the Staff AWS Connect Developer:

• Design and implement AWS Connect contact flows, including IVR menus, call routing, and backend integrations.
• Configure AWS Connect instances, queues, phone numbers, and custom contact attributes based on business needs.
• Create serverless solutions using AWS Lambda for data processing, database operations, and business logic execution within contact flows.
• Integrate AWS Connect with services such as DynamoDB, S3, Lex, and other AWS tools to enhance performance and capabilities.
• Set up and manage AWS API Gateway for exposing Lambda functions via RESTful APIs, including authentication, rate-limiting, and security configurations.
• Monitor system performance using AWS CloudWatch; identify and implement optimizations for call flows, routing strategies, and scalability.
• Document technical designs, code, deployment steps, and best practices to ensure repeatable and secure implementations.
• Collaborate cross-functionally with developers, architects, product owners, and business stakeholders to gather requirements and deploy solutions.
• Provide troubleshooting support and continuous improvements for AWS Connect infrastructure and custom Contact Control Panels (CCPs).
• Stay up to date with the latest AWS Connect best practices, tools, and industry trends.

Required Skills for the Staff AWS Connect Developer:

• 6+ years of experience in AWS Connect design, development, and implementation.
• Deep expertise in AWS services including Lambda, DynamoDB, S3, IAM, CloudFormation, and CloudWatch.
• Experience with IVR systems, telephony integrations, and advanced contact routing strategies.
• Strong understanding of RESTful APIs, web services, and microservices architectures.
• Excellent troubleshooting skills and ability to debug complex cloud systems.
• Effective communication skills and ability to collaborate with both technical and non-technical teams.
• Bachelor’s degree in Computer Science, Information Technology, or related field (Master’s preferred).

Preferred Skills:

• AWS Certifications (e.g., Solutions Architect, Developer).
• Experience with CI/CD pipelines and DevOps practices.
• Familiarity with custom CCP development and deployment.

What’s in it for you?

• Competitive compensation package
• Full Benefits: Medical, Vision, Dental, and more!
• Opportunity to work with a top-tier, innovative organization
• Collaborative and forward-thinking team environment

Why IDR?

• 25+ Years of Proven Industry Experience in 4 major markets
• Employee Stock Ownership Program
• Medical, Dental, Vision, and Life Insurance
• ClearlyRated's Best of Staffing Client and Talent Award winner 11 years in a row

Compensation Details: $78-84.50/hr based on experience

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at IDR, Inc. by 2x

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