Cloud Engineer - Amazon Connect

BCforward; Plano (TX); On-site; USD 82,656 - 89,544; Part time

Benefits offered by this job

Medical insurance

Job summary

A tech solutions company is seeking an Amazon Connect Engineer in Plano, Texas. The ideal candidate will design, implement, and support cloud-based contact center solutions using Amazon Connect. They should have expert-level proficiency in programming languages, strong experience with AWS services, and a proven ability to automate and optimize applications. This is a contract role at mid-senior level with competitive pay.

Qualifications

• Proficient in building and supporting RESTful APIs.
• Extensive hands-on experience with AWS services.
• Experience in container orchestration within AWS.

Responsibilities

• Design and support cloud-based contact center solutions.
• Manage Amazon Connect environments and configurations.
• Monitor, debug, and provide production support.

Skills

Expert-level proficiency in Python or Java

Infrastructure as Code (IaC) using Terraform

Experience with Amazon Connect and AWS

CI/CD tools like Jenkins or Jules

Debugging and monitoring tools

Knowledge of voice technologies

Tools

Terraform

AWS Cloud

Splunk

Datadog

CloudWatch

Git

Bitbucket

Job description

Base pay range

$60.00/hr - $65.00/hr

Presently we are unable to sponsor and request applicants to apply who are authorized to work without sponsorship*

Role: Amazon Connect Engineer

Design, implement, and support cloud-based contact center solutions using Amazon Connect and AWS services.

Develop and maintain infrastructure as code using Terraform for automated cloud resource provisioning.

Build, deploy, and optimize applications and integrations using Python (or Java) within the AWS ecosystem.

Engineer and manage Amazon Connect environments, including configuration of IAM, Lex, Lambda, KMS, S3, and Kinesis.

Create and maintain CI/CD pipelines using Jenkins/Jules and manage code repositories with Git/Bitbucket.

Rapidly prototype proof‑of‑concept solutions and scale them to production‑ready systems.

Monitor, debug, and provide production support for large‑scale environments using tools such as Splunk, Datadog, and CloudWatch.

Implement and support RESTful APIs for contact center integrations and automation.

Collaborate with cross‑functional teams to deliver secure, scalable, and resilient voice solutions.

Drive continuous improvement in infrastructure engineering, automation, and data fluency.

Support container orchestration and deployment in AWS Cloud environments.

Apply best practices for data security, compliance, and call recording in telephony platforms.

Stay current with AWS certifications and emerging cloud technologies.

Skills

Expert‑level proficiency in at least one modern programming language, such as Python or Java. Strong experience with Infrastructure as Code (IaC) using Terraform for cloud resource provisioning and management.

Proven ability to design and implement applications on public cloud platforms, especially AWS.

Extensive hands‑on experience with Amazon Connect and related AWS ecosystem services, including IAM, Lex, Lambda, KMS (data security), S3, and Kinesis.

Proficient in CI/CD tools such as Jenkins or Jules, and version control systems like Git or Bitbucket.

Demonstrated ability to rapidly build proof‑of‑conceptions and scale them into robust, large‑scale solutions.

Motivated to expand infrastructure engineering expertise, data fluency, and automation capabilities across additional domains.

Skilled in debugging, monitoring, maintaining, and providing production support in large environments using tools such as Splunk, Datadog, and CloudWatch.

Knowledge of voice technologies (WebRTC), call recording, and telephony platforms is highly desirable.

Experience with container orchestration and deployment in AWS Cloud environments.

Proficient in building and supporting RESTful APIs for integration and automation.

Seniority level

Mid‑Senior level

Employment type

Contract

Job function

Banking, Financial Services, and Investment Banking

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Inferred from the description for this job

Medical insurance

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