Patient Accounts Associate

Child Mind Institute; New York (NY); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

401(k)

Paid parental leave

Flexible work schedules

Discounted tickets and entertainment perks

Job summary

Child Mind Institute, based in New York, is looking for a Patient Accounts Associate who will handle billing and invoicing duties efficiently. This role requires working closely with clinicians and patients to resolve billing issues while maintaining accurate financial records.

The candidate will work in a hybrid model, spending four days in the Midtown office and one day remotely. The position includes a competitive compensation package with great benefits to support work-life balance.

Responsibilities

• Process all payments in the electronic medical record (EMR) system.
• Manage billing related documentation including invoices, credit card authorizations, and consents.
• Facilitate open balances, payment plans, follow-up and escalation to ensure accounts are consistently up to date.
• Provide high quality customer service in daily interaction with patients and families.
• Understand mental health billing codes and regulations, communicating with patients and clinicians.
• Review daily transactions and process corrections.
• Liaise with insurance companies on patients' behalf when necessary.
• Resolve urgent and sensitive issues with discretion, protecting personal health information.

Education

Bachelor’s Degree or equivalent combination of education and experience

Job description

About Child Mind Institute

We're dedicated to transforming the lives of children and families struggling with mental health and learning disorders by giving them the help they need. We've become the leading independent nonprofit in children's mental health by providing gold-standard evidence-based care, delivering educational resources to millions of families each year, training educators in underserved communities, and developing tomorrow's breakthrough treatments.

Position Details

As the Patient Accounts Associate, you will process invoices in a timely manner, manage patient billing and accounts receivable, and ensure collection of outstanding payments. Furthermore, you will work closely with our clinicians, patients, and internal teams to resolve billing discrepancies, track payments, and maintain accurate financial records.

Reporting to the Senior Patient Accounts Associate, this is a full-time, non-exempt, hybrid (4 days in office, 1 day remote) position located in our Midtown, NY office.

Job Responsibilities

• Process all payments in the electronic medical record (EMR) system.
• Manage billing related documentation including invoices, credit card authorizations, and consents.
• Facilitate open balances, payment plans, follow-up and escalation to ensure accounts are consistently up to date.
• Provide high quality customer service in daily interaction with patients and families.
• Understand mental health billing codes, rules, and regulations, and clearly communicate with patients and clinicians.
• Review daily transactions and process corrections.
• Liaise with insurance companies on patients' behalf when necessary.
• Resolve urgent, sensitive, and confidential issues with discretion and integrity, and strictly protect personal health information.

Required Qualifications

• Bachelor’s Degree or an equivalent combination of education and experience

Benefits

Our great compensation package and benefits include medical insurance, 401(k), paid parental leave, dependent care, flexible work schedules, discounted tickets and entertainment perks programs. For more information about our benefits, please visit our employee benefits website.

Pay Range

The salary range for the position is posted. Factors such as candidate's work experience, education/training, job-related skills, internal peer equity, as well as market and business considerations affect the salary offered within this range. In addition, this salary may be subject to a geographic adjustment (according to a specific city and state and depending on the role), if an authorization is granted to work outside of the location listed in this posting.

EEO Disclaimer

Child Mind Institute is committed to fostering an inclusive and equitable workplace where all individuals are treated with respect and dignity. We are proud to be an equal opportunity employer and prohibit discrimination and harassment of any kind. We provide equal employment opportunities to all employees and applicants for employment, regardless of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship status, marital status, military or veteran status, physical or mental disability, genetic information, medical condition, or any other characteristic protected by applicable federal, state, or local laws. In compliance with California law, we also prohibit discrimination based on reproductive health decision‑making, status as a victim of domestic violence, sexual assault, or stalking, or any other category protected by the California Fair Employment and Housing Act (FEHA). In New York, we extend this prohibition to include status as a victim of domestic violence, familial status, or any other characteristic protected by the New York State Human Rights Law (NYSHRL). Child Mind Institute is dedicated to ensuring accessibility and reasonable accommodations for individuals with disabilities or medical conditions. If you require an accommodation to participate in the application process or perform your job, please contact our HR Department at [e-mail]. This policy applies to all aspects of employment, including recruitment, hiring, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training.