Staff Assistant/Team Lead

AAA Club Alliance; Lexington (VA); On-site; USD 38,000 - 49,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid time off

401k with company match

Holidays

Free AAA Membership

Volunteer opportunities

Job summary

AAA Club Alliance is hiring for a full-time Retail Staff Assistant/Team Lead in Lexington, KY. The role focuses on leading a team, delivering outstanding customer service, and driving sales of memberships, credit cards, and insurance referrals.

You will mentor staff, oversee daily operations, and ensure smooth store performance while meeting targets. Benefits include comprehensive medical plans, paid time off, and a 401(k) match. Join us to contribute to a high-energy retail environment.

Qualifications

• 3+ years sales and customer service experience required.
• Previous lead or supervisory experience preferred.
• Strong written and verbal communication skills are essential.

Responsibilities

• Guide a team to deliver exceptional customer service and achieve store goals.
• Upsell AAA memberships, credit cards, and insurance referrals.
• Assist members with travel planning and car rentals, hotels, and vacation packages.
• Handle overflow Roadside Assistance calls during peak periods.
• Support cashiering, Title/Tag processes, and IDEMIA services as needed.
• Lead associates and drive store performance on a daily basis.

Skills

Sales experience

Customer service

Leadership

Communication

Education

High school diploma

Job description

Join Us Today! Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every interaction counts.

AAA Club Alliance Is Actively Hiring For An Experienced Full-time Retail Staff Assistant/Team Lead! Check Out What AAA Can Offer You

• The starting base compensation for this position is $19.50 to $24.92 hourly. Actual pay will be adjusted based on experience, geographic location, and other job-related factors as permitted by law.
• This position is eligible to earn incentive pay, with an average payout of $162.00 - $566.00 per month.
• Store hours from Monday to Friday, 9AM to 6PM, and Saturday, 9AM to 2PM; 37.5 Hour Work Week
• No Sundays!
• Full-Time Retail Associates can accrue up to three weeks of paid time off during your first year.

Location Address: 3710 Palomar Centre Dr Lexington, KY 40513

What Our Retail Staff Assistant/ Team Leads Do

• Play a pivotal role in enhancing the customer experience and guiding a team to success. In addition to performing key customer service and sales functions, you’ll serve as a mentor and leader, contributing to the daily operations and overall performance of the store.
• Consistently up-sell and cross-sell AAA products such as new memberships, credit cards, and insurance referrals.
• Assist members in planning domestic travel vacations, including car rentals, hotels, vacation packages, maps, tour books, and triptiks.
• Answer incoming overflow calls for Roadside Assistance during peak call volumes, ensuring timely and efficient service delivery.
• Serve as backup by assisting in the functions of Cashiering, Tag and Title, and IDEMIA services if applicable.
• Support the Retail Manager by leading associates and enhancing the store’s success.

What You Will Need

• Required at least 3 years sales and customer service experience, with an ability to drive results and exceed expectations.
• Previous experience in a lead or supervisory position is preferred.
• Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
• Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
• Basic geography knowledge is beneficial.
• Notary Public designation or willingness to obtain with 6 months of employment.
• High school diploma or equivalent required
• Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include the ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.

Full time Associates

are offered a comprehensive benefits package that includes:

• Medical, Dental, and Vision plan options
• Up to 2 weeks Paid parental leave
• 401k plan with company match up to 7%
• 2+ weeks of PTO within your first year
• Paid company holidays
• Company provided volunteer opportunities + 1 volunteer day per year
• Free AAA Membership
• Continual learning reimbursement up to $5,250 per year
• And MORE! Check out our Benefits Page for more information

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

Job Category

Sales