Staff Assistant - State Farm Agent Team Member China Grove - NC

Teamcooksf; North Carolina; On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Growth potential/Advancement

Bonus based on performance

Job summary

Cook Ins and Fin Svcs Inc. is seeking a Part-time Staff Assistant to join the Kristina Cook - State Farm Agent team in China Grove, NC. You will build strong relationships, assist clients with insurance inquiries, and support daily agency operations.

Ideal candidates are customer-focused, empathetic, and eager for internal growth. The role emphasizes excellent service, teamwork, and a proactive approach to problems.

Qualifications

• Dedicated to customer service is essential.
• Ability to relate to customers and anticipate needs.
• Strong verbal and written communication for customers and team.
• Proactive approach to solving problems and handling inquiries.

Responsibilities

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service including inquiries about insurance availability and policy changes.
• Educate customers about options using a needs-based process.
• Promote business growth through effective communication and service.

Skills

Dedicated to customer service

Relate to customers

Excellent communication

Proactive problem-solving

Job description

Part Time in China Grove - NC

• Opportunity for advancement
• Bonus based on performance

ROLE DESCRIPTION

As a Staff Assistant - State Farm Agent Team Member with Kristina Cook - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.

We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.

RESPONSIBILITIES

• Establish customer relationships and follow up with customers as needed.
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions and billing clarification.
• Use a customer-focused, needs-based review process to educate customers about insurance options.
• Use exemplary communication to efficiently meet the needs of customers while promoting the development of our business.

QUALIFICATIONS

• Dedicated to customer service
• Able to effectively relate to a customer, answer their questions, and anticipate their needs.
• Excellent communication skills to assist customers and coordinate with other agency team members
• Proactive in problem-solving

BENEFITS

• Growth potential/Opportunity for advancement within my office

State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.