Staff Assistant II

Utah State University; Logan (UT); On-site; USD 40,500 - 49,500; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plans

Job summary

Utah State University seeks a Staff Assistant II to provide vital administrative and operational support. This role includes being the primary point of contact for patrons, assisting with day-to-day office functions, and coordinating various software platforms.

The ideal candidate should have previous experience in an office setting and a strong commitment to customer service. The position is a benefited full-time role, located in South Jordan, Utah.

Qualifications

• Two years of experience in an office setting or an associate degree is required.
• Experience with customer service or public-facing environments is preferred.
• Familiarity with administrative processes is beneficial.

Responsibilities

• Serve as the primary contact for patrons and clients.
• Perform office duties including answering phones and responding to emails.
• Provide administrative support for departmental staff.

Skills

Communication skills

Organizational skills

Time management

Customer service skills

Education

Two years of office experience or an associate degree

Tools

Paciolan

Clover

PayPal

Jotform

Canva

Job description

Staff Assistant II

Requisition ID: 2026-10410

# of Openings: 1

Location: US-UT-South Jordan

Category: Extension

Position Type: Benefited Full-Time

Job Classification: Non-Exempt

College: Extension

Department: Bastian Agriculture Center

Overview

The Staff Assistant II provides administrative and operational support for the department and serves as a primary point of contact for patrons, visitors, and clients. Incumbents in the Staff Assistant II position perform a variety of administrative support and customer service duties requiring knowledge of departmental operations, administrative systems, and software platforms. This position supports multiple staff members and assists with day-to-day office and operational functions.

Responsibilities

Typical Functions

• Serves as the primary on-site, in-person contact for patrons, visitors, and clients by providing information, answering questions, and assisting with requests.
• Performs office duties including answering phones, directing calls to appropriate parties, responding to emails, data entry, filing, appointment coordination, and other general administrative duties as assigned.
• Provides administrative support to departmental staff through various operational and special projects, including but not limited to purchasing support, inventory management, record keeping, reporting, and data tracking.
• Coordinates and manages operational software platforms and tools including Paciolan, Clover, PayPal, Jotform, Canva, and other department systems as needed.
• Assists with payment processing, registrations, customer transactions, and reconciliation support through approved departmental systems.
• Creates, updates, and maintains forms, templates, communications, graphics, and other digital materials to support departmental operations and programs.
• Assists with maintaining organized records, databases, files, and documentation to ensure operational accuracy and efficiency.
• Coordinates communication between staff, patrons, vendors, and external partners regarding departmental operations and services.
• Maintains office and operational supplies and assists with purchasing and inventory tracking.
• May assist with website updates, marketing materials, event support, and departmental outreach efforts.
• Performs miscellaneous job-related duties as assigned.

Qualifications

Minimum Qualifications

• Two years of experience in an office setting or an associate degree is required; or an equivalent combination of education and experience.

Preferred Qualifications

• Experience working in a customer service or public-facing environment.
• Experience with platforms such as Paciolan, Clover, PayPal, Jotform, and Canva.
• Experience with administrative support, purchasing, inventory management, or event operations.
• Familiarity with university or organizational administrative processes.

Knowledge, Skills, and Abilities

• Skilled with computers and related software programs.
• Skilled with basic office equipment, including printers, copiers, and telephone systems.
• Good organizational and time management skills.
• Strong verbal and written communication skills.
• Ability to provide excellent customer service in a fast-paced, public-facing environment.
• Ability to handle sensitive and confidential business data and personal information.
• Ability to work independently and manage multiple projects simultaneously.
• Knowledge of administrative and office support procedures.
• Ability to learn and manage multiple operational software systems and platforms.
• Attention to detail and accuracy in record keeping and data management.

Required Documents

• Resume to be uploaded at the beginning of your application in the Candidate Profile under "Resume/CV"

Document size may not exceed 10 MB.

Advertised Salary

$45,000

ADA

Work is primarily performed in an office and customer-facing environment. May require occasional evening or weekend work depending on departmental operations and events. May involve standing for extended periods and lifting light materials or supplies.

Notice of Non-discrimination

In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity or expression, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law.

The following individuals have been designated to handle inquiries regarding the application of Title IX and its implementing regulations and/or USUs non-discrimination policies:

Executive Director of the Office of Equity Matthew Pinner, [e-mail], Distance Education Rm. 401, 435-797-1266
Title IX Coordinator Matthew Pinner, [e-mail], Distance Education Rm. 404, 435-797-1266
Mailing address: 5100 Old Main Hill, Logan, Ut 84322
For further information regarding non-discrimination, please visit https://equity.usu.edu/, or contact:
U.S. Department of Education, Office of Assistant Secretary for Civil Rights, 800-421-3481, [e-mail]
U.S. Department of Education, Denver Regional Office, 303-844-5695, [e-mail]