Staff Assistant I, Inflight

American Airlines; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Travel perks

Health benefits

Wellness programs

401(k)

Employee discounts

Job summary

American Airlines is seeking an Administrative Assistant to support Flight Attendants and Inflight management in daily operations. The role is part of the Inflight staff assistant team and involves a mix of clerical tasks and frontline guest service.

The position requires ability to handle multiple duties, coordinate with various teams, and maintain systems and equipment in working order. FAA checks and flexible shifts are part of the job.

Qualifications

• High School diploma or GED required.
• 2 years experience with PC, Sabre, DECS, and RES required.

Responsibilities

• Respond to Flight Attendants questions in person or by phone.
• Files expense reimbursement, mail, and FEDEX.
• Provide Tablet support at Crew Service Centers.
• Coordinate Flight Attendant parking and Crew IDs.
• Order supplies and maintain the e-board in crew rooms.
• Interact with Flight Attendants throughout shifts to resolve queries.
• Assist Operations Coordinators with Inflight operations.

Skills

Independent judgement

Contract labor knowledge

Shift flexibility

FAA background checks

Education

High School diploma or GED

Tools

Sabre

DECS

RES

Job description

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• P erforma wide variety of administrative duties to support Flight Attendants and Inflight management employees in the daily operation.
• This job is a member of the staff assistant team within the Inflight group.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Responds to Flight Attendants general questions in person and by phone
• Files expense reimbursement, handles mail and FEDEX
• Provides Tablet support at the Crew Service Centers
• Assists in the coordination of Flight Attendant parking and Crew IDs
• Orders supplies and maintains the e-board in the crew rooms
• Works at the Crew Service Center andhas interaction with Flight Attendants throughout the shift by coordinating and resolving Flight Attendant queries
• Assists the Operations Coordinators with all aspects of Inflight operation
• Ensures office and crew room computers and equipment are in working condition
• In the absence of an Operations Coordinator, assume all administrative functions

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED equivalency
• 2 yearsexperience with PC, Sabre, DECS, and RES

Preferred Qualifications- Education & Prior Job Experience

• Current or previous Inflight, Crew Schedule experience

Skills, Licenses & Certifications

• Independent judgement and decision making skills
• Knowledge of working with contract labor groups
• Ability to work all shifts, holidays and overtime as required. Requires rotation of shift and days off
• Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.