Specialist, Inflight Operations Support

American Airlines; Fort Worth (TX); Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Travel perks

Health benefits

Wellness programs

401(k)

Employee discounts

Descripción de la vacante

American Airlines is seeking an Inflight Operations Liaison to connect IOC and Inflight teams, coordinating notifications for events affecting crewmembers and ensuring timely reporting. You will collaborate with multiple departments to manage disruptions and communicate effectively with leadership.

The role emphasizes flexibility, shift rotations including overnights and weekends, and a strong emphasis on judgment, organization and cross‑functional collaboration within the Integrated Operations

Formación

• High School diploma or GED; flexible schedule including shift rotations
• Bachelor’s degree or equivalent preferred; aviation experience valued
• Experience in inflight operations or crew tracking/scheduling is a plus
• Ability to exercise sound judgment and multi-task across projects

Responsabilidades

• Serve as first point of contact for operational events impacting crew health and safety
• Ensure proper event notification and reporting
• Coordinate with Inflight Management, Crew Scheduling Tracking, Risk Management and APFA on significant events
• Create operational reports and delay summaries for Inflight leadership

Conocimientos

Flex schedule

Overnights weekends

Decision making

Multi-tasking

Microsoft Office

Sabre

CERS

Contract labor

Educación

Bachelor’s degree or equivalent

High School diploma or GED

Herramientas

Sabre

Microsoft Office

CERS

Descripción del empleo

Location:Integrated Operations Ctr (DFW-SV02)
Cities:Fort Worth - TX
Requisition ID:88966

Job Description

Intro

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Inflight Team within the Customer Experience Division.
• Responsible for serving as the liaison between multiple departments located at Integrated Operation Control (IOC) and Inflight.

What you'll do

As noted above, this list is intended to reflect the current job but there may be additional essential functions (and certainly non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed whenever it is deemed appropriate to do so, observing, of course, any legal obligations including any collective bargaining obligations.

• Acts as first point of contact for notification of operational events that may impact the health, safety or security of flight attendants
• Ensures proper event notification and reporting
• Communicate and coordinate with Inflight Management, Crew Scheduling/Tracking, Risk Management , Association of Professional Flight Attendants (APFA) as well as flight attendants regarding significant events or diversions that impact crewmember
• Participates in operational calls, creating operational reports and a delay summary for distribution to Inflight leadership, as well as requesting reports from flight attendants via the Corporate Event Reporting System (CERS)

All you'll need for success

Minimum Qualifications- Education & Prior Job Experience

• High School diploma or GED Equivalency
• Ability to work a flexibile schedule including rotation of shifts and days off
• Ability to work shifts including overnights, weekends, holidays and overtime

Preferred Qualifications- Education & Prior Job Experience

• Bachelor’s degree in relevant field or equivalent experience/training
• 2 years Inflight experience
• 1 year crew tracking/scheduling experience

Skills, Licenses & Certifications

• Ability to exercise sound judgment and good decision making
• Ability to multi-task and manage several projects, events, and programs simultaneously
• Microsoft Office and Sabre experience
• CERS experience
• Knowledge of contract labor groups

What you'll get

Feel free to take advantage of all that American Airlines has to offer:

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more.
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Feel free to be yourself at American

From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.

Cities:Fort Worth - TX
Requisition ID:88966