Staff Analyst - Lead Program Manager

Heluna Health; California; On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Staff Analyst to lead the Homelessness Prevention Unit. This role is pivotal in managing a dedicated team, providing essential services to individuals at risk of homelessness. You will oversee program initiatives, ensuring efficient operations and strategic growth while fostering partnerships with various stakeholders. The ideal candidate will possess a strong background in program management, case management, and data analysis, along with excellent communication skills to navigate diverse environments. Join this impactful organization and contribute to meaningful change in the community.

Qualifications

• 4+ years of experience in health, housing, or social services.
• Experience managing programs and supervising staff.

Responsibilities

• Supervise a team of Case Managers and provide coaching.
• Plan and implement HPU projects to support clients effectively.

Skills

Program Management

Case Management

Data Analysis

Communication Skills

Problem Solving

Team Leadership

Flexibility

Education

Bachelor's Degree in Social Work

Bachelor's Degree in Psychology

Bachelor's Degree in Human Services

Bachelor's Degree in Public Administration

Tools

Microsoft Office Suite

Adobe Reader

Job description

Salary Range: $6,806.73-$9,820.80 Monthly

SUMMARY

Housing for Health (HFH) is a program office within Health Services Administration, a division under the Los Angeles County Department of Health Services (DHS). The Homeless Prevention Unit (HPU) is an initiative on the Housing and Services Team of HFH. The HPU is a collaborative effort between the California Policy Lab (CPL), DHS-HFH, and the Department of Mental Health (DMH). The HPU uses predictive analytics to proactively identify individuals and families who are most at risk of homelessness, enrolls them in the program and provides them with flexible, upstream interventions to resolve barriers that might lead to the loss of their housing. The HPU has significant interactions with several County departments to address challenges navigating service systems and/or to connect or re-connect individuals to services to ensure housing stability; therefore, the ideal candidate will be knowledgeable in mainstream and specific programs and services tailored to people experiencing homelessness while being flexible to meet the changing needs and demands of the program.

The Staff Analyst (Lead Program Manager) for the Homelessness Prevention Unit will function as a member of the HPU Executive Leadership team and has experience managing programs and staff that provide services tailored to people experiencing or at-risk of experiencing homelessness. The Staff Analyst (Lead Program Manager) can provide internal and external technical assistance, supervision and training and is flexible and adaptable to changes that may be needed to support the larger team and meet the needs of HPU clients. This position is responsible for supervising a team of HPU Case Managers, including planning, and facilitating weekly 1:1 coaching, trainings, performance reviews and quality assurance. At times, this Staff Analyst will be asked to provide direct services to clients and should have robust experience providing case management services and supervising experienced Case Managers. The Staff Analyst will also be responsible for planning, directing, implementing, and monitoring HPU projects and initiatives to best serve clients who have complex health and/or behavioral health conditions, high utilizers of public services and other vulnerable populations.

ESSENTIAL FUNCTIONS

• Supervises a team of experienced HPU Case Managers, each holding a caseload of 15 clients at time. Providing weekly coaching and support, planning and facilitating case conferencing, assisting with data collection and quality assurance and, at times, supporting high-needs clients directly.
• Manages staff-led initiatives, including shared oversight of HPU project management across teams, leading diverse working groups, planning the agendas and logistics of team meetings, assisting with policy and procedure development, implementation, and monitoring.
• Assists in setting the strategic vision for the HPU as it continues to grow and scale, including developing staffing and dynamic funding plans for the Unit’s sustainability.
• Assists with planning efforts for future program growth, including meeting regularly with prospective partners, developing staffing plans and schedules, coordinating with research partners to assess the feasibility of additional partnerships, etc.
• Assists in coordination and collaboration with all project partners (e.g., participating departments, partner agencies, contracted service providers, stakeholder groups) to ensure all elements of the projects operate in the most efficient and effective manner.
• Assists in evaluating the overall success of assigned projects and reports findings to project partners and stakeholders and managing an internal quality assurance process to monitor Case Manager performance.
• Builds and manages feedback loops for program improvement.
• Ensures all Policies and Procedures are updated frequently and reflect current workflows and guidance.
• Oversees HPU onboarding at current scale, including developing onboarding schedules, updating, and facilitating trainings that reflect current workflows and coordinating the logistical components of onboarding new staff.
• Facilitates professional development opportunities for existing HPU staff, including tracking and sharing professional development opportunities for staff and researching external professional development opportunities (Continued Education, conference attendance, certifications, etc.)
• Manages external partnerships and explores additional opportunities for growth, development, improved pathways for HPU participants.
• Assists in developing policies and procedures, setting programmatic benchmarks, and collecting and analyzing outcomes data and quality of data.
• Prepares program reports as needed including progress reports, performance data, and program outcomes.
• Provides regular programmatic updates to oversight committees, other participating departments, partner agencies, contracted service providers, and stakeholder groups.
• Assists HPU program management with developing, maintaining, and improving the operational structure of the HPU.
• Assists HPU program management with coordinating and facilitating regular meetings and communications for HPU and program partners to ensure efficient and thorough processes to promote integrated, seamless, and coordinated systems of care.
• Other duties as assigned.

JOB QUALIFICATIONS

Education/Experience

Four or more years of highly complex administrative or supervising experience in the health, housing, social services, or related sectors

Certificates/Licenses/Clearances

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions.
• Successful clearing through the Live Scan process with the County of Los Angeles.

Other Skills, Knowledge, and Abilities

• Proficient skill set in using an array of Microsoft Office Suite software programs such as Word, Excel, PowerPoint, Access, Adobe Reader, One Note, Outlook, Publisher, Skype, Outlook, etc.
• Able to multi-task and set workload priorities for time sensitive projects/tasks.
• Ability to problem solve and make recommendations to processes, policies, etc.
• Able to communicate with all levels of personnel, e.g., written, verbal, in a professional and concise/clear manner; ability to work within a project team and/or independently.
• Able to work in a very diverse environment and with diverse individuals.
• Ability to be flexible in meeting changing work tasks and timelines; must be dependable and reliable.
• A bachelor’s degree in social work, Psychology, Human Services, Public Administration, or a related field is preferred.

PHYSICAL DEMANDS

Stand: Frequently

Walk: Frequently

Sit: Frequently

Reach Outward: Occasionally

Reach Above Shoulder: Occasionally

Climb, Crawl, Kneel, Bend: Occasionally

Lift / Carry: Occasionally - Up to 15 lbs

Push/Pull: Occasionally - Up to 15 lbs

See: Constantly

Taste/ Smell: Not Applicable

Not Applicable = Not required for essential functions

Occasionally = (0 - 2 hrs/day)

Frequently = (2 - 5 hrs/day)

Constantly = (5+ hrs/day)

WORK ENVIRONMENT

General Office Setting, Indoors Temperature Controlled

EEOC STATEMENT
It is the policy of Heluna Health to provide equal employment opportunities to all employees and applicants, without regard to age (40 and over), national origin or ancestry, race, color, religion, sex, gender, sexual orientation, pregnancy or perceived pregnancy, reproductive health decision making, physical or mental disability, medical condition (including cancer or a record or history of cancer), AIDS or HIV, genetic information or characteristics, veteran status or military service.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)