Staff AI/ML Quality Engineer, Shopping Agent (Cloud AI)

Google LLC; Sunnyvale, Kirkland (CA, WA); On-site; USD 207,000 - 300,000; Full time

Benefits offered by this job

Health, dental, vision, life, and long

401(k) with company match

Paid time off: 20 days/year

Sick time: 40 hours/year

Maternity leave 28-30 weeks

Baby bonding leave 18 weeks

13 paid holidays

Job summary

Google LLC is seeking a Staff Software Engineer for AI/ML Quality in the Shopping Agent within Cloud Applied AI in Sunnyvale. The role focuses on high-quality, scalable ML systems and multimodal validation across complex e-commerce journeys.

Join a team enabling Gemini Enterprise for Customer Experience, with strong emphasis on model quality, testing, and reliable production deployment. In-person interviews are common in the hiring process.

Qualifications

• Bachelor's degree or equivalent practical experience.
• Experience: 8 years in software development; 5 years testing and launching software products; 3 years in design and architecture.
• 5 years leading ML design and optimizing end-to-end ML pipelines.
• 2 years with GenAI techniques or related concepts.

Responsibilities

• Lead the definition and execution of quality metrics for the Shopping Agent, ensuring response accuracy, safety, and brand alignment across multimodal interactions (text, voice, image).
• Design and implement automated evaluation pipelines and golden datasets for complex shopping journeys, including virtual try-on, reasoning, and support queries.
• Collaborate with research and modeling teams to perform quality hill-climbing for foundational models, optimizing prompts and grounding to reduce hallucinations and improve conversion outcomes.
• Develop robust integration tests for agentic actions and ensure interoperability between Shopping Agent and Customer Service Agent platforms.

Skills

Software development

ML design leadership

Model deployment & evaluation

GenAI concepts

Testing & launching software

Education

Bachelor's degree or equivalent practical experience

Master’s degree or PhD (preferred)

Job description

Google LLC is seeking a Staff Software Engineer for AI/ML Quality in the Shopping Agent within Cloud Applied AI in Sunnyvale. The role focuses on high-quality, scalable ML systems and multimodal validation across complex e-commerce journeys.

Join a team enabling Gemini Enterprise for Customer Experience, with strong emphasis on model quality, testing, and reliable production deployment. In-person interviews are common in the hiring process.