Staff AI-Driven Full-Stack Engineer (Member Support)

Idme; McLean (VA); On-site; USD 183,000 - 215,000; Full time

Benefits offered by this job

Medical, dental, vision benefits

401(k) with company match

Unlimited PTO

Job summary

ID.me is seeking a Staff Software Engineer to lead the evolution of our internal member support applications. You will champion an AI-native culture and build AI-driven agents that automate call center workflows within a secure, production-grade stack using Ruby on Rails, GoLang, and React/TypeScript.

You will oversee AI integration (Claude), MCP patterns, and production-grade UI components, ensuring compliance with IAM and data protection standards while mentoring others in modern full-stack

Qualifications

• Bachelor’s degree in Computer Science or a related field.
• 10+ years of experience in full-stack engineering, with a proven track record of scaling customer-facing applications.
• 1+ years of hands-on experience with LLM integration (Claude/OpenAI) and building agentic workflows. Familiarity with MCP (Model Context Protocol) or similar architectural patterns for connecting LLMs to data.
• 5+ years of experience in Ruby on Rails, GoLang, and React/TypeScript.

Responsibilities

• AI Orchestration & Agent Design: Lead the technical vision for integrating LLMs (specifically Claude) into our internal member support applications. Design and deploy autonomous agents that automate manual call center workflows.
• Product Evolution: Lead the technical vision for member support-facing verification UI flows, ensuring AI-assisted tools are seamlessly integrated into the agent and member experience.
• Shared Infrastructure: Develop shared UI components and API patterns that support scalable, multi-product verification workflows and AI-driven automation.
• System Integrity: Ensure all AI-driven automations comply with strict IAM, security, and data protection standards.
• Mentorship & Excellence: Mentor engineers on prompt engineering, agentic workflows, and modern full-stack best practices (Rails/Go/React).
• Instrumentation: Lead experimentation efforts, including A/B testing AI agent performance versus manual flows and detecting fraud through UX signals.

Skills

Full-stack engineering

LLM integration

Ruby on Rails

GoLang

React/TypeScript

IAM security

Education

Bachelor’s degree in Computer Science or related field

Tools

PostgreSQL

Job description

ID.me is seeking a Staff Software Engineer to lead the evolution of our internal member support applications. You will champion an AI-native culture and build AI-driven agents that automate call center workflows within a secure, production-grade stack using Ruby on Rails, GoLang, and React/TypeScript.

You will oversee AI integration (Claude), MCP patterns, and production-grade UI components, ensuring compliance with IAM and data protection standards while mentoring others in modern full-stack