Staff Accountant

Viceroy Hotels and Resorts; Ketchum (ID); On-site; USD 55,000 - 75,000; Full time

Job summary

Viceroy Hotels & Resorts’ Sun Valley, Idaho property (opening summer 2026) is seeking a Staff Accountant to join the finance team. You’ll help the Director of Finance manage payroll, income audit, and accounts receivable processing while safeguarding assets and maintaining internal controls.

As part of the accounting department, you’ll support monthly close, revenue reporting, and collections, ensuring accurate invoicing and timely financial information for ownership and operations.

Qualifications

• College courses in an associated or related field and/or related experience in a Hotel or Hospitality environment.
• Proficient in Windows and Microsoft Office; intermediate Excel and basic Word.
• Accounts Receivable and Payroll experience preferred.
• Hotel PMS Opera experience preferred.
• Flexible with long hours during month-end.

Responsibilities

• Monitor, prepare, and communicate financial reports due dates.
• Income Audit and daily BiPortal entry.
• Process payroll using time and attendance systems; verify earnings/deductions.
• Prepare payroll journal entries.
• Manage daily Accounts Receivable, billing, and collections.
• Monitor group payments and deposits; approve/decline credits.
• Conduct collections calls and maintain files.
• Review City Ledger transfers and ensure policy adherence.
• Provide accurate invoices, statements, and schedules to customers.
• Process returned checks and credit card chargebacks.
• Chair monthly credit meetings and maintain related logs.
• Coordinate with Sales/Events on credit and deposits.
• Maintain orderly filing/tracing for collections.
• Update revenue reports for internal and corporate use.
• Monitor guest and advance deposit ledgers for internal control.
• Inform management of anomalies; support monthly close with journal entries.
• Ensure guest satisfaction and resolve issues promptly; escalate as needed.
• Cross-train in Accounts Payable and other accounting duties.
• Identify root causes and implement improvements to processes.

Skills

Windows

Microsoft Office

Excel

Word

Communication

Multitasking

Education

Hospitality/Accounting-related education

Tools

Hotel PMS Opera

Job description

Viceroy Hotels & Resorts offers a fresh take on hospitality, centered on the richness of experiences and cultural connection. A leader in modern luxury, Viceroy is committed to creating unique, immersive experiences that allow guests to craft unforgettable narratives rooted in the authenticity of each destination. Viceroy’s portfolio of hotels and resorts can be found in a diverse array of breathtaking and inspiring locations including Los Cabos, Santa Monica, Chicago, Riviera Maya, Kopaonik, Snowmass, Washington D.C., St. Lucia, and Portugal's Algarve, with a forthcoming resort in Sun Valley, Idaho slated to open in summer 2026.

Location

The property offers 73 guest rooms and 12 single-level penthouse residences, all with sweeping views of Idaho's Rocky Mountains. Guests and owners will enjoy an elevated level of personalized service and an extensive amenity suite, including a 5,700-square-foot full-service spa, a 1,500-square-foot fitness center, six treatment rooms, an indoor thermal pool, cold plunge, sauna, and steam rooms. A state-of-the-art rooftop observatory and outdoor terrace bar will provide unobstructed access to the Central Idaho Dark Sky Reserve, the first designated preserve of its kind in the U.S. and one of only 12 globally.

Overview

Located at the southeast corner of Main Street and River Street East - the gateway to downtown Ketchum, Idaho - and just minutes from Bald Mountain's River Run base, this exceptional property will debut as Sun Valley's first luxury hotel and for-sale residence offering. As part of the Viceroy team, you'll help bring our signature experiential hospitality to one of North America's most iconic, year-round mountain destinations.

The Staff Accountant is responsible for assisting the Director of Finance and Assistant Director of Finance in maintaining accurate and timely financial resporting; ensuring acceptable levels of internal control; ensuring compliance with all federal, state, and local regulations and Highgate Hotels Standard Operating Procedures; and safeguarding owners/investors assets. For this role, the emphasis is placed on the management of Payroll, Income Audit and Accounts Receivable processing and collections

Responsibilities

• Monitor, prepare, and communicate financial reports in accordance with Highgate Hotels required due dates.
• Income Audit including entering information into the BiPortal on a daily basis.
• Utilize and maintain time and attendance system and process, daily, weekly, and bi-weekly payroll and related information to include verifying payroll information, recording earnings/deductions., etc.
• Prepare and input all required payroll journal entries.
• Maintain responsibility for the daily Accounts Receivable credit, billing, and collection process.
• Monitor payment requirements on groups or functions and process deposits.
• Approve or decline credit requests.
• Complete collection calls on each appropriate outstanding accounts and maintain collection files on each outstanding issue.
• Review and approve the City Ledger transfers daily and communicate to supervisor any deviation from established Accounting policies and procedures.
• Handle customer inquries in a professional and timely manner, provide customers with accurate invoices, statements, and schedules.
• Process returned checks and credit card chargebacks.
• Conduct monthly credit meetings and maintain minutes (including returned checks/chargeback logs, credit trace reports, write-off, bad debt allowances, etc.)
• Partner with the Sales and Events Team by establishing customer credit, including but no limited to application processing, reference checks, credit limitation, direct billing list, and deposit requirements.
• Maintain an efficient collection process to include organized filing and tracing system, issuing letter, monitoring returned checks and charge backs, performing collection calls and preparing bad debt write-offs.
• Update daily revenue reports both for internal distribution and corporate distribution.
• Monitor guest ledger, advance deposit ledger and any other related ledgers to ensure proper internal control.
• Keep management aware of any unusual operation or financial occurances and/or significant deviations.
• Reconcile invoices against ledgers or schedules to ensure accuracy of invoicing.
• Assist in the monthly close process by posting journal entries that are related to daily/monthly responsibilities.
• Ensure overall guest satisfaction by attentive listening and then immediately resolving guest issues or elevatiung to the Director of Finance or General Manager.
• Cross-Train in other areas within the Accounting Department including accounts payable.
• Ability to identify root causes of issues that may affect staff or guests and provide actionable and measurable solutions to improve efficiency, overall work environment, and/or guest experience

Qualifications

• College courses in an associated or related field and/or related experience in an Hotel or Hospitality environment
• Must be proficient in Windows, Microsoft Office (Intermediate Excel and Basic Word)
• Accounts Receivable and Payroll experience is preferred
• Hotel PMS Opera is preferred
• Flexible and long hours sometimes required, especially during the last and first few days of the month
• Sedentary work - Exerting up to 10 pounds of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Maintain a warm and friendly demeanor at all times.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in a professional, attentive, friendly, courteous and service-oriented manner.
• Attend all hotel required meeting and trainings.
• Maintain regular attendance in compliance with Highgate Hotels Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming.
• Comply with Highgate Hotels Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to understand complex information, data, etc. from various sources to meet appropriate objectives.
• Must be able to maintain confidentiality of information.
• Must be able to show initiative, including anticipating guests or operational needs.
• Perform other duties as requested by management.