Stadium Security & Guest Experience Specialist

Kraft Group LLC; Foxborough (MA); On-site; USD 24,796 - 30,307; Full time

Job summary

Kraft Group LLC at Gillette Stadium is seeking Security Event Staff for TeamOps to provide safety, security and service to guests. You will work in multiple stadium areas using knowledge of Gillette Stadium policies to create a safe, positive and memorable guest experience.

Responsibilities include screening entrants, performing secondary checks and pat downs, operating the Evolv machine, and assisting guests with any ADA needs.

Qualifications

• Service-oriented individuals who value guest interactions.
• Ability to communicate clearly with guests and team members.
• Maintain a professional demeanor in a loud stadium environment.
• Willingness to work nights, weekends and holidays.
• Adhere to established security protocols and procedures.

Responsibilities

• Ensure fans safety by conducting entry screening and inspections.
• Perform secondary inspections to prevent prohibited items.
• Conduct pat downs as needed to prevent prohibited items entry.
• Operate the Evolv Machine and follow security protocols.
• Assist guests with ADA questions or accommodations.
• Monitor crowds, report suspicious activity to supervisor.
• Elevate security concerns to supervisor or Law Enforcement as needed.
• Handle special projects and assignments as required.
• Protect confidentiality of personal information per policy.

Skills

Service mindset

Effective communication

Positive demeanor

Flexibility

Team-oriented

Job description

Kraft Group LLC at Gillette Stadium is seeking Security Event Staff for TeamOps to provide safety, security and service to guests. You will work in multiple stadium areas using knowledge of Gillette Stadium policies to create a safe, positive and memorable guest experience.

Responsibilities include screening entrants, performing secondary checks and pat downs, operating the Evolv machine, and assisting guests with any ADA needs.