Stadium Parking Security & Fan Concierge

Gillette Stadium; Foxborough (MA); On-site; USD 21,000 - 30,000; Part time

Job summary

Gillette Stadium is seeking an alert Parking Security associate to support event days by ensuring parking lot compliance with rules, controlling access to restricted areas, and assisting guests. The role involves monitoring crowd activity and promptly reporting safety concerns to supervisors.

Qualifications include a High School diploma or GED and strong customer service and communication skills. Must be able to work nights and weekends and stay calm under pressure in a loud, busy stadium

Qualifications

• High School education or GED required.
• Previous experience in the security field preferred.
• Effective listening and communication skills.
• Attentive to detail and observant.
• Friendly & customer service oriented.
• Ability to remain calm and work under pressure.
• Available to work all full Stadium events that include: nights and weekends.
• Ability to take direction, demonstrate flexibility with shifting priorities and business needs.
• Must be able to adhere to process protocol and must be able to apply established protocols in a timely manner.

Responsibilities

• Assist and communicate with fans regarding non-compliance with parking lot rules (e.g., single parking spaces per vehicle, inappropriate behavior, public intoxication).
• Provide exceptional customer service: greet fans, respond to inquiries, give directions, assist with seat assignments, resolve issues.
• Control access to restricted areas by verifying tickets or credentials; escalate to management or authorities as needed.
• Inform guests of stadium entrance rules, monitor bag sizes, and other prohibited items.
• Monitor crowd activity and report suspicious or threatening situations to supervisors or authorities as required.
• Escort players or special guests to and from their vehicles as assigned by management.
• Address complaints courteously and professionally; escalate issues to area supervisors including accidents involving vehicles or pedestrians.
• Undertake special projects and assignments as business dictates.

Skills

Situational awareness

Communication

Customer service

Calm under pressure

Teamwork

Flexible schedule

Education

High School diploma or GED

Job description

Gillette Stadium is seeking an alert Parking Security associate to support event days by ensuring parking lot compliance with rules, controlling access to restricted areas, and assisting guests. The role involves monitoring crowd activity and promptly reporting safety concerns to supervisors.

Qualifications include a High School diploma or GED and strong customer service and communication skills. Must be able to work nights and weekends and stay calm under pressure in a loud, busy stadium