Stadium Janitorial Operations Manager

ABM; Las Vegas (NV); On-site; USD 75,000 - 100,000; Full time

Job summary

ABM is seeking an Onsite Service Project Manager for the Sports & Entertainment vertical in Las Vegas. The role leads a diverse team, engages with clients, and ensures services align with contracts and budgets to achieve profitability.

Candidate will work events, including weekends/holidays, and must drive client retention while expanding billable services. Strong leadership and financial acumen are essential to success in this role.

Qualifications

• Strong project management and client-relations skills.
• Ability to manage budgets and control expenses.
• Excellent verbal and written communication.
• Experience supervising staff and coordinating teams.
• Familiarity with union contracts and labor relations.

Responsibilities

• Assess contract requirements and develop work plans to deliver services on time and cost-effectively.
• Maintain relationships with customers and discuss service improvements and future needs.
• Provide customers with information on additional ABM services and upsell opportunities.
• Respond to inquiries and resolve issues to ensure contract compliance and satisfaction.
• Monitor project status and escalate issues to leadership as needed.
• Operate autonomously to meet objectives while keeping management informed.

Skills

Project Management

Client Relations

Budgeting

Communication

Staff Supervision

Team Leadership

Tools

MS Office Suite

Job description

Pay:$75K/YR Plus DOE
The pay listed is the hourly/salary rate for this position. A specific offer will vary based on applicant’sexperience, skills, abilities, geographic location,and alignment with market data.

An ABM Onsite Service Project Manager for the Sports & Entertainment Vertical Market is responsible for the operational and financial success of his/her project. This person leads a diverse team, engages in regular client interaction, ensures quality services are provided at the site in alignment with contractual agreements and budgetary requirements, achieves operational and financial goals, plans and directs activities to promote project profitability, meets financial objectives by controlling expenses, retaining current customer(s), and expanding billable services.

Please note: this position will require the selected candidate to work events and post events as needed. This will include weekends and holidays.

Responsibilities

Project Management & Client Relations:

• Assess contract requirements and develop work plans to provide services in a timely, cost-effective manner; utilize knowledge of labor agreements to ensure that contract provisions are met;
• Develop and maintain close relationship with customers; meet with customers to conduct inspections, discuss special needs or change sin service and plan for future customer needs;
• Provide customers with information regarding additional services available at ABM;
• Respond to customer inquiries; discuss and resolve with customer pending complaints/feedback ;
• Regular contact with customer to ensure that services meet service contract requirements and to promote customer retention;
• Inform management and leadership of status of work; identify potential issues and recommend appropriate action;
• Participates with other ABM management in regular meetings and calls to review project specific issues and develop recommendations;
• Operates with high degree of autonomy; independently plans activities to meet objectives; keeps leadership informed of business issues impacting effectiveness of project; promptly escalates serious issues to immediate management.
• Excellent customer service skills to ensure customer retention, enhance service delivery and sell services.

Employee Relations and Supervision:

• Works closely with frontline personnel to meet customer requirements; determines training requirements and identifies sources meet training and development needs;
• Recommend staffing levels; work with management and HR to hire, train and evaluate staff; and
• Understand applicable union contracts and develop effective working relationship with local labor unions.

Sales and Marketing:

• Develop and maintain solid relationship with customer and be the face of ABM for the customer;
• Understand customer requirements and offer ABM services to meet their needs.
• Increase billable services provided by ABM and add value to the customer by providing additional or periodic services (TAG work);
• Monitor financial performance and identify steps required to ensure budgetary goals are met;
• Review budgets, costs, chargebacks and inventory control to ensure labor and supplies are within budget;
• Report accidents and property damage in an accurate and timely manner.

Qualifications

Position Requirements:

• A passion for serving others and helping others to succeed.
• Excellent personal organization skills.
• Excellent follow-up and an eye for detail.
• Anticipates problems and proactively implements preventative action plans.
• Flexibility to respond to urgent client requests on evenings and weekends when necessary.
• Technical savvy and ability to use MS Office Suite, Smart Phones, Internet and other job related applications.
• Excellent verbal and written business communication skills.
• Business savvy and financial accountability, including understanding of profit/loss statements.
• Understanding of the service industry practices, process and trends.
• Prior management or supervisor experience in the sports and/or entertainment fields.
• Solid accounting and business acumen.

About Us

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience.

ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

ABM is an Equal Employment Opportunity (EEO) employer that does not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local law, including disability and protected veteran status. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.