Stability Services Case Manager

Lighthouse; Pontiac (MI); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Lighthouse MI is seeking a Case Manager to support individuals and families in its permanent supportive housing program. You will provide wrap-around services, landlord outreach, and data management to promote housing stability and self-sufficiency.

Join a team-focused environment dedicated to serving the homeless and advancing economic stability, with data-driven case management and collaboration with housing partners across Oakland County.

Qualifications

• Experience working with people experiencing homelessness or poverty strongly preferred.
• Associates degree required; BSW or master’s degree preferred for advancement.
• Excellent interpersonal skills and ability to work with diverse populations.

Responsibilities

• Maintain a caseload of 18-22 clients in permanent supportive housing.
• Assist clients in obtaining documents for housing programs; conduct landlord outreach.
• Provide wrap-around services and connect clients to community resources; follow Housing First with a strengths-based approach.
• Enter data in HMIS and other systems promptly; track outcomes and program activities.
• Coordinate with team to address client needs and preferences; ensure safety and compliance.

Skills

Homelessness experience

Team collaboration

Interpersonal skills

Multitasking

Flexibility

Education

Associates degree

BSW preferred

Masters degree preferred

Tools

HMIS

Microsoft Office

Google Apps

Job description

About Us:

Lighthouse MI is a growing non-profit, established in 2019 when Lighthouse of Oakland County and South Oakland Shelter joined forces to offer a stronger collective response to poverty in our Metro Detroit community. With over 80 years of combined experience, Lighthouse serves as a beacon of hope to our neighbors who need it most by offering assistance with emergency basic needs alongside housing programs and supportive services designed to support long-term economic stability. Lighthouse owns and operates Spero Housing Group, a subsidiary non-profit dedicated specifically to developing and operating high quality affordable and supportive housing for persons of low and moderate income, as well as HandUp, a community and crowdfunding platform serving 100+ homeless service agencies and their clients across the United States

Responsibilities:

The Case Manager will work with formerly homeless individuals and families placed in Lighthouse’s permanent supportive housing program, to seek and secure longer-term housing solutions and increase their overall self-sufficiency. This case manager will provide wrap-around supportive services to clients as well as connect them to other community resources. The ideal candidate will be able to work well with a team of case managers to identify and address client needs related to housing stability. An ideal candidate will also have great interpersonal skills to foster positive relationships with clients who may have significant barriers to accessing housing and resources.

Responsibilities & Duties

• Maintain a caseload of 18-22 clients
• Assist clients in obtaining personal documents necessary for the housing programs Conduct landlord outreach and client advocacy to create a pool of landlord resources that will accept the permanent supportive housing program
• Outreach to landlords for mediation, negotiation, and tenant relations Link clients to resources for move-in costs, furniture, moving services, etc Provide ongoing case management services to clients following the Housing First model with a strength-based approach by conducting in-home/in-community case management support at least monthly
• Maintain agency approval to transport clients in your personal vehicle Complete timely program entries, exits, and case notes using the Homelessness Management Information System (HMIS)
• Track case management activities and client outcomes in HMIS as well as in an internal tracking-log
• Enter data in real-time when possible, and at least within 48 hours
• Ensure data is entered into HMIS and other applicable systems by the given due date every month
• Assist clients in applying for and obtaining mainstream benefits
• Ensure the proper maintenance of client files and records
• Collect data to support the measurement of program outcomes
• Perform intakes for the PSH program via the Homelessness Management Information System (HMIS)
• Complete asset/needs assessments and assist clients in developing and implementing an Individual Service Plan outlining their goals and relevant action steps,
• Complete Housing Quality Standards (HQS) Inspections
• Assist clients in applying for and obtaining mainstream benefits including MDHHS and Section 8
• Implement and enforce program rules, policies, and procedures to ensure a safe and compliant environment for staff and clients
• Record and process client program fees (rent)
• Submit payment requests for monthly housing costs for clients as well as for ongoing client needs

Other Core Responsibilities

• Foster and coordinate inter-agency collaborative solutions and referrals to help clients connect with shelter/housing, meet their goals, and attain long-term stability. Ensure the proper maintenance of client related files and records.
• Continuously improve and consistently implement various case management and data collection tools.
• Enforce program rules, policies, aand procedures and uphold agency values to maintain a safe, client-centered, and inclusive environment for clients, staff, interns, and volunteers.
• Participate in internal and external task-forces and committees working to assist the homeless population.

Requirements:

• Lived or professional experience working with people experiencing homelessness or extreme levels of poverty in the US.
• Associates degree
• 1-2 years’ experience in a role directly or indirectly related to human/social services and/or case management
• Reliable transportation to transport clients and maintenance of automobile insurance Valid driver’s license, Lighthouse reserves that right to require a driving record check with respect to any employee where driving is an essential function of the position. Knowledgeable in with Microsoft Office Suite and Google Apps,
• Flexibility and the capacity to prioritize tasks in a rapidly changing environment
• Ability to multitask effectively in a fast paced environment
• Ability to work with a challenging and diverse population

Preferred Qualifications

• BSW from a 4-year accredited college or university or master’s degree in a related field
• 2+ years’ experience in a role directly or indirectly related to a human/social services and/or case management
• An understanding of the social constructs impacting those experiencing economic instability,
• Knowledge of the social services landscape in Oakland County and surrounding areas HMIS experience
• Ability to self-regulate and work independently while coordinating with other staff An appetite for innovation and creative problem-solving
• Harm Reduction, Trauma Informed Care, Housing First, and SPDAT training Certified HQS Inspector
• Proven ability to work effectively with racially and ethnically diverse clients and teams Experience in managing and leading teams
• Ability to build consensus and resolve conflict; exhibits willingness to have difficult conversations.
• Exceptional communication ability, both written and oral.
• Ability to listen and accept feedback constructively.
• Possess high emotional intelligence skills.
• Unwavering personal integrity.
• Ability to lead in a fast paced, demanding, constantly changing environment

Disclaimer:

The above statements are intended to describe the general nature and level of work being

performed by people assigned to this classification. They are not to be construed as an exhaustive

list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be

required to perform duties outside of their normal responsibilities from time to time, as needed.

Physical Demands:

The incumbent typically works in an office environment and uses a computer, telephone and other

office equipment as needed to perform duties. The noise level in the work environment is typical of

that of an office. Incumbent may encounter frequent interruptions throughout the workday. The

employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion,

handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Contact with the public in

office environments may risk exposure to irrational/hostile behavior, contagious diseases, or contact

with domestic animals. The physical demands are representative of those that must be met by an

employee to successfully perform the essential