SSVF INTAKE COORDINATOR - CASPER

VOA Northern Rockies; Casper (WY); On-site; USD 42,000 - 60,000; Full time

Job summary

Volunteers of America Northern Rockies in Casper, Wyoming is seeking an SSVF Intake Coordinator to lead outreach, conduct formal veteran assessments, establish program eligibility, and manage intake workflows in our case management software.

The role emphasizes data quality, coordination with VOA services and community partners, and providing wrap-around support to help Veterans obtain immediate housing and long-term stability, while traveling to meet clients as needed.

Qualifications

• Associate's Degree with minimum two years of case management experience or closely related experience
• High School diploma or equivalent and minimum of four years of case management experience or closely related field experience
• Valid driver's license and proficiency with computer programs including Microsoft Office suite and data management systems

Responsibilities

• Conduct outreach to identify Veterans who qualify for SSVF program
• Assess Veterans to determine program eligibility
• Perform intake/enrollment workflows in the case management software
• Provide best practices in case management to help obtain immediate housing and stability
• Identify strengths and barriers to ensure access to VOA services and community resources
• Cultivate relationships with community resources for referrals and wrap-around services
• Maintain data in HMIS and other data systems
• Stay updated on SSVF training and program guides

Skills

Crisis management

Teamwork

Deadline driven

Organization

Communication

Servant leadership

Education

Associate's degree plus 2 years case management

High School diploma with 4 years case management

Bachelor's degree (preferred)

Tools

Microsoft Office

Case management software

Job description

Job Description

Summary/Objective: The SSVF Intake Coordinator is responsible for providing best practices in intake and data management to assist low‑income Veteran families who are homeless or at risk of homelessness to regain stability in permanent housing after experiencing a housing crisis and homelessness.

Essential Functions

• Conduct outreach activities in respective communities to identify Veterans who qualify for the SSVF program
• Conduct a formal assessment of Veterans to establish program eligibility
• Perform intake/enrollment workflow for eligible Veterans in the case management software system
• Provide best practices in case management to help qualified Veterans obtain immediate housing and achieve long‑term stability
• Help identify strengths and barriers with clients to ensure best SSVF services, VOA services and community services are made available
• Cultivate productive relationships with the appropriate community resources to ensure referrals and wrap‑around services for Veterans
• Maintain case management data in the Homeless Management Information System, case management and other data systems as needed
• Ensure ongoing education of programmatic changes through online SSVF training and SSVF program guide updates

Competencies

• Crisis management
• Ability to work with multiple staff, clients, and agencies
• Able to meet tight deadlines under pressure
• Organization skills
• Ability to work both independently and as part of a team
• Effective oral and written communication skills
• Continuous demonstration of behaviors aligned with a posture of servant leadership and our cultural values

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in an office environment and a mobile‑office setting when traveling to meet Veterans' needs and perform outreach activities.

Physical Demands

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. This position typically makes use of office and personal communication equipment.

Position Type / Expected Hours of Work

This is a full‑time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.

Travel

Traveling to various communities to perform Veterans outreach actions will be necessary with this position. Travel will also be required for training.

Required Education, Experience, or Eligibility Qualifications

• Associate's Degree with a minimum of two years of case management experience or closely related experience
• High School diploma or equivalent and a minimum of four years of case management experience or closely related field experience
• Valid driver's license
• Adept with computer programs, including but not limited to Microsoft Office suite and data information management systems

Preferred Education and Experience

• Bachelor's Degree in human services, behavioral science, or related field with one year of case management experience

EEO Statement

Volunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.