SERVICE COORDINATOR - SSVF HELENA

Volunteers-of-America; Helena (MT); On-site; USD 42,000 - 52,000; Full time

Job summary

Volunteers of America Northern Rockies is seeking a Service Coordinator for the SSVF program to provide best practices in case management for low-income Veteran families facing homelessness. The role focuses on outreach, rapid housing placement, and long-term stability through wrap-around services.

The coordinator will work with partners, maintain data in HMIS, complete online trainings, and travel to communities to meet Veterans’ needs.

Qualifications

• Associate degree with two years of case management experience, or high school with four years.
• Bachelor's degree is preferred for advanced roles.
• Valid driver’s license required.

Responsibilities

• Conduct outreach activities to identify Veterans for the SSVF program.
• Provide best practices in case management to help obtain housing and stability.
• Identify strengths and barriers to ensure access to SSVF and community services.
• Cultivate relationships with community resources to ensure referrals and wrap-around services.
• Maintain case management data in HMIS and other data systems as needed.
• Ensure ongoing education through SSVF trainings and program guide updates.
• Travel to various communities to meet Veterans’ needs and perform outreach.

Skills

Crisis management

Team collaboration

Oral & written communication

Servant leadership

Cultural values alignment

Education

Associate degree in related field

High School Diploma or equivalent

Bachelor's degree in human services (preferred)

Tools

Microsoft Office

HMIS / data systems

Job description

Summary/ObjectiveThe Supportive Services for Veteran Families (SSVF) Service Coordinator is responsible for providing best practices in case management to assist low-income Veteran families who are homeless or at risk of homelessness to regain stability in permanent housing after experiencing a housing crisis and homelessness.Essential FunctionsConduct outreach activities in respective communities to identify Veterans who qualify for the SSVF programProvide best practices in case management to help qualified Veterans obtain immediate housing and achieve long-term stabilityHelp identify strengths and barriers with clients to ensure best SSVF services, VOA services and community services are made availableCultivate productive relationships with the appropriate community resources to ensure referrals and wrap-around services for VeteransMaintain case management data in the Homeless Management Information System (HMIS), case management system and other data systems as neededEnsure ongoing education of programmatic changes through online SSVF training and SSVF program guide updatesCompetenciesCrisis managementAbility to work with multiple staff, clients, and agenciesAble to meet tight deadlines under pressureOrganization skillsAbility to work both independently and as part of a teamEffective oral and written communication skillsContinuous demonstration of behaviors aligned with a posture of servant leadership and our cultural valuesSupervisory ResponsibilityThis position has no direct supervisory responsibilities.Work EnvironmentThis job operates in an office environment and a mobile-office setting when traveling to meet Veterans' needs and perform outreach activities.Physical DemandsThe physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk or hear. This position typically makes use of office and personal communication equipment.Position Type/Expected Hours of WorkThis is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand.TravelTraveling to various communities to perform Veterans outreach actions will be necessary with this position. Travel will also be required for training.Required Education, Experience, or Eligibility QualificationsAssociate degree with a minimum of two years of case management experience or closely related experienceOr -High School diploma or equivalent and a minimum of four years of case management experience or closely related field experienceValid driver's licenseAdept with computer programs, including but not limited to Microsoft Office suite and data information management systemsPreferred Education and ExperienceBachelor's Degree in human services, behavioral science, or related field with one year of case management experienceEEO StatementVolunteers of America Northern Rockies is committed to equal opportunity for all, without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristics. Volunteers of America Northern Rockies will make reasonable accommodations for known physical or mental limitations of otherwise qualified employees and applicants with disabilities unless the accommodation would impose an undue hardship on the operation of our business. If you are interested in applying for an employment opportunity and feel you need a reasonable accommodation pursuant to the ADA, please contact us at 307-672-0475.