SSVF Carolinas Case Manager - Durham (67701)

Volunteers of America Chesapeake and Carolinas; Durham (NC); On-site; USD 42,750 - 52,250; Full time

Job summary

Volunteers of America Chesapeake and Carolinas is hiring a Case Manager in Durham, NC. The role involves providing essential support services to veterans and their families, promoting accessibility to housing and resources.

Applicants should have a Bachelor's degree in counseling psychology or a related field, and experience working with veterans or homeless populations is preferred. This full-time position requires travel within MD, VA, DC, and the Carolinas.

Qualifications

• Bachelor's degree in a related field or comparable experience.
• Experience with veterans and homelessness is a plus.

Responsibilities

• Coordinate outreach efforts for the SSVF Program.
• Conduct housing and supportive services assessments for participants.
• Communicate with clients and service teams under confidentiality rules.
• Document and manage temporary financial assistance.

Skills

Experience working with homeless individuals and families

Counseling skills

Communication skills

Education

Bachelor's degree in counseling psychology or related field

Job description

Case Manager

Job Location: Durham, NC
Position Type: Full Time
Education Level: Bachelor's Degree
Salary: $47,500 per year
Job Shift: Day
Travel: Negotiable; Telework capacity and travel within MD, VA, DC, and the Carolinas as needed.

Job Summary

Provide day‑to‑day support and services for participating veteran households. Requires relevant experience in homelessness prevention, rapid re‑housing and transitional supportive services. Serve as a key link from intake and assessment through to acquisition or maintenance of permanent housing, promoting accessibility and outreach to targeted veteran populations while providing case management, advocacy and wrap‑around supports with the VA and community partners.

Responsibilities

• Coordinate outreach efforts for the SSVF Program, including developing an outreach plan targeting the three participant categories outlined in the SSVF program guidelines, scheduling visits to the VA, shelters and other congregating sites, and maintaining communication with the VA and key housing and community providers.
• Screen potential program participants for eligibility using VA‑approved forms, and validate veteran and income status with applicable agencies.
• Conduct housing and comprehensive supportive services assessments for participants and develop a comprehensive Family Services Plan.
• Coordinate services between the program and community partners for persons served and their families or supporters.
• Collaborate with persons served, family members, housing agencies and professionals to revise service plans and develop placement, stabilization and follow‑up plans.
• Arrange or provide housing support and wrap‑around services, including connecting participants to all eligible VA and mainstream resources for transition to or maintenance of permanent housing.
• Travel to housing sites to support persons served, monitor progress and address health, behavioral or life‑skills issues.
• Communicate effectively (under confidentiality rules) with clients and service team to swiftly address and correct service issues, particularly in living skills, employment, education, family and socialization.
• Document and manage any temporary financial assistance appropriately.
• Ensure veterans and their families receive services that support rapid re‑housing, addressing assessed needs, promoting healthy decision‑making, securing financial independence and fostering community relationships.
• Complete participant category reassessments in accordance with SSVF requirements.
• Participate in program and professional supervision, attend required staff and Project Management Team meetings and trainings, and contribute to team‑based collaborative planning.
• Submit all required reporting in HMIS and other systems.
• Perform other duties as needed and requested.

Qualifications

• Bachelor's degree in counseling psychology, rehabilitative counseling, or a related human services field (or comparable experience).
• Experience working with homeless individuals and families, including veterans, is a plus.

Other Requirements

• Must use personal vehicle for company business and comply with Agency MVR guidelines.
• Valid driver's license in the jurisdiction of residence.
• Vehicle liability coverage for personal vehicle use (may be required to transport clients).
• May be required to drive a van.
• Acceptable criminal background check and OIG exclusion check.
• Negative drug screening.
• CPR/First Aid Certification required upon employment and must be maintained.

Physical Requirements

• Safe operation of a motor vehicle to transport oneself, consumers, and program supplies.
• Physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home‑maintenance activities, and operate office equipment.
• Ability to use office equipment requiring continuous or repetitive hand/arm movements.
• Ability to remain seated for extended periods.