SSDI Case Manager

Joinadvocate; Orlando (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

An innovative firm is seeking a dedicated Case Manager to join their fully remote team. This role involves managing a significant caseload of disability cases, providing essential support and updates to claimants throughout the application process. You will analyze medical records, file appeals, and collaborate with government agencies to resolve issues. If you thrive in a fast-paced environment and are passionate about making a difference in people's lives, this opportunity is perfect for you. Join a team that values diversity and is committed to transforming the disability application process through technology and empathy.

Qualifications

• Minimum one year of SSDI/SSI case management experience required.
• Strong organizational and time-management skills needed.

Responsibilities

• Manage a caseload of 250-300 cases at the IA and Recon levels.
• Proactively communicate with claimants about their case progress.

Skills

Organizational Skills

Time Management

Client Communication

Problem Solving

Education

Experience in SSDI/SSI Case Management

Tools

Salesforce

Job description

Overview

At Advocate, our mission is to empower Americans to obtain the government support they've earned. Advocate aims to reduce long wait times and bureaucratic obstacles of the current government benefits application process by developing a unified intake system for the Social Security Administration, utilizing cutting-edge technologies such as artificial intelligence and machine learning, crossed with the knowledge and experience of our small team of EDPNA’s and case managers.

We are seeking a highly organized and dedicated Case Manager to join Advocate and oversee the progress of disability cases at the Initial Application (IA) and Reconsideration (Recon) levels. You will manage a large caseload and work directly with claimants, ensuring they receive regular updates and assistance throughout the process. Your role will include analyzing medical records, filing recon appeals, and collaborating with SSA/DDS to resolve case-related issues. If you have strong time-management skills and thrive in a fast-paced, client-focused environment, this position will allow you to make a meaningful impact on the lives of claimants.

Job Responsibilities

• Manage a caseload of 250-300 cases at the Initial Application (IA) and Reconsideration (Recon) levels.
• Offer an empathetic, best-in-class experience for our claimants.
• Proactively communicate with claimants, ensuring they are informed of the progress of their cases.
• File recon appeals for denied claims and assist claimants in completing DDS forms.
• Collaborate with SSA/DDS to resolve case-related issues and keep the case on track.
• Use our technology to support claimants through the application and adjudication process.
• Help improve our technology and operations, providing feedback to strengthen our ability to help claimants.
• Proactively identify challenges and offer solutions.

Qualifications

• Minimum of one year of SSDI/SSI case management experience is required.
• Strong organizational and time-management skills to handle a large caseload.
• Thorough knowledge of Social Security’s disability process and familiarity with DDS/SSA forms.
• Ability to work in a fast-paced environment while maintaining attention to detail and task completion.
• Preference for a small start-up environment with high ownership and high responsibility.
• Desire to transform the disability application and adjudication process.
• Ability to quickly pivot, change process, and adopt new ways of doing things.
• Familiarity with Salesforce or a similar CRM.

This is a remote position and Advocate is currently a fully remote team. Advocate is an equal opportunity employer and values diversity in the workplace. We are assembling a well-rounded team of people passionate about helping others and building a great company for the long term.