SRP Lead Installation Technician

Alert Alarm Hawaii; Wailuku (HI); On-site; USD 41,000 - 69,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and holidays

401(k) with company match

Training and professional development

Career advancement opportunities

Job summary

Alert Alarm Hawaii is seeking a Security Technician to install, program, and service access control, CCTV, intercom, and intrusion alarm systems. The lead will coordinate daily work, train technicians, and ensure safety, quality, and customer satisfaction on all projects.

The role requires 5–8 years of hands-on experience with security systems, plus OSHA 10 or higher certification. Reading CAD drawings and working with low-voltage cabling are essential. Travel between sites may be necessary.

Qualifications

• Must have a High School diploma or GED equivalency; technical or vocational training in electronics or low-voltage systems preferred.
• Must have 5-8 years of hands-on experience installing or servicing security systems, including wiring and programming intrusion control panels.
• Demonstrated leadership and/or mentoring experience.
• Ability to maintain professional customer relationships and promote the Company culture.
• OSHA 10 certification held or obtained within 90 days of hire; OSHA 30 certification preferred.
• Verkada, VideoEdge, Victor, and Axis certifications or similar certifications preferred.
• Basic computer skills; Sedona or similar service management system experience preferred.
• Strong problem-solving skills.

Responsibilities

• Leads on-site execution of installation projects, ensuring safety, quality, and customer walkthroughs at closeout.
• Installs, programs, tests, and troubleshoots access control, CCTV, intercom, and intrusion systems on small and mid-size projects.
• Reads CAD drawings and labels low-voltage cabling to standards.
• Performs service calls and preventive maintenance, including after-hours and on-call.
• Coordinates daily work with Project Managers and other trades; sequences job site activities to stay on schedule.
• Onboard, train and mentor installation technicians, and support technical interviews for field candidates.
• Communicates job status and access needs with customers and coordinates scheduling.
• Reviews workmanship and documentation before close-out and escalates issues as needed.

Skills

Leadership experience

Mentoring

Customer relations

Problem-solving

Computer skills

Communication skills

Education

High School diploma or GED

OSHA 10 certification

OSHA 30 certification preferred

Certifications: Verkada, VideoEdge, Victor, Axis

Tools

Sedona service management system

Job description

Security Technician

Status: Full-Time, Non-Exempt
Compensation: Starting at $30.00+/hour DOE

Role Overview

The Lead Installation Technician is responsible for installing, programming, and servicing access control, CCTV, intercom, and intrusion alarm systems, including fire alarm control panel tie-ins. As the lead, coordinates daily work, trains technicians, serves as the point of contact for field work, and ensures quality, safety, and customer service on all projects.

Key Responsibilities

• Leads on-site execution of assigned installation projects from site preparation through closeout, keeping work to specifications, schedule, and safety standards, and performs system and acceptance testing and customer walkthroughs at closeout.
• Installs, programs, tests, commissions, and troubleshoots access control, CCTV, intercom, and intrusion systems on small and mid-size projects; and designs small intrusion alarm systems.
• Reads and works from CAD drawings, blueprints, floor plans, riser diagrams, and manufacturer documentation; installs, routes, terminates, and labels low-voltage cabling to standards.
• Performs service calls, troubleshooting, and preventive maintenance, including after-hours and on-call response.
• Complete work orders and service tickets with appropriate documentation, including zone legends, as-built drawings, test and inspection reports, material usage and system configurations.
• Coordinates daily work with Project Managers, electricians, general contractors, and other trades on new construction and retrofit projects.
• Coordinates daily crew assignments, sequences job site activities and monitor progress to keep work on
• Reviews crew workmanship, labeling, and documentation before close-out, corrects issues in the field or escalates to the Project Manager.
• Leads daily tailgate safety talks on active jobs, models safe work practices, and stops unsafe work until it can be done safely; ensures work complies with applicable codes, safety regulations, and customer site rules, including fall protection, ladder, lift, and PPE requirements.
• Reports job progress, material needs, crew hours, and crew availability to the Project Manager, who approves timecards, overtime, and time off.
• Onboard, train and mentor installation technicians on installation methods, programming, documentation, safety protocols, and workmanship standards, following training plans and certification paths.
• Provides input to the Project Manager on technician skills, training needs, and conduct or performance concerns, and may participate in technical interviews for field candidates.
• Serves as point of contact for customers on day-to-day scheduling and site coordination, communicating job status, access needs, and issues clearly.
• Recommend opportunities to improve installation standards, field procedures, and documentation.
• Other duties as assigned.

Qualifications

• Must possess at least a High School diploma or GED equivalency; technical or vocational training in electronics or low-voltage systems preferred.
• Must have a minimum of 5-8 years of hands-on experience installing or servicing security systems, including wiring and programming intrusion control panels.
• Demonstrated leadership and/or mentoring experience.
• Ability to maintain professional customer relationships and promote the Company culture.
• Must hold OSHA 10 certification, or obtain it within 90 days of hire;
• OSHA 30 certification preferred.
• Verkada, VideoEdge, Victor, and Axis certifications or similar certifications preferred.
• Must have basic computer skills, experience with Sedona or a comparable service management system preferred.
• Must have strong problem-solving skills

Work Requirements:

• Valid Hawaii driver's license and clean driving record.
• Ability to pass a criminal background check and drug screening.
• Standard work hours are Monday through Friday, with additional hours as needed.
• Must participate in the on-call rotation for after-hours, weekend, and holiday service.

• Ability to meet the physical demands, such as climb ladders, operate aerial lifts, work at heights.
• Ability to work in attics, crawl spaces, and outdoor conditions.
• Ability to lift up to 75 lbs.
• Ability to work on active construction sites, occupied buildings, and secured government facilities, following site access rules at all times.
• Travel to neighboring islands may be required.

What We Offer

SRP offers a comprehensive benefits package designed to support our employees and their families, including:

• Medical, dental, and vision insurance
• Paid time off and paid holidays
• Flexible Spending Accounts
• Short-term disability insurance - company paid
• Life insurance - company paid
• 401(k) savings plan with company match
• Pet Insurance
• Employee Assistance Program
• Employee Referral Program
• Paid training and professional development
• Opportunities for career advancement and increased responsibility
• Supportive team environment

At SRP, we believe our people are one of our greatest assets. We are committed to providing our technicians with the training, resources, support, and opportunities they need to build a successful career in the security industry.

EEOC Statement

SRP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.