SRE Support Engineer

Huntress Talent; New York (NY); On-site; USD 80,000 - 120,000; Full time

Job summary

Huntress Talent is looking for an SRE Support Engineer based in New York City. The ideal candidate will possess a strong technical background, with key competencies in Python scripting and SQL. Responsibilities include acting as a product expert, evaluating product capabilities, and providing exceptional customer support in collaboration with technical teams. Candidates should have a bachelor's degree in Computer Science or equivalent, along with four years of related technical support experience. Strong analytical and problem-solving skills are essential.

Qualifications

• 4 years of related technical support experience required.
• Experience with trading systems support is ideal.
• Ability to troubleshoot issues and explain solutions to non-technical users.

Responsibilities

• Act as product expert and resolve all software and hardware issues.
• Evaluate product capabilities and suggest improvements.
• Provide exceptional customer service alongside technical team members.

Skills

Python scripting

SQL

Technical support experience

Project management

Education

Bachelor's degree in Computer Science or equivalent

Job description

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem‑solving experience.

He/she will use their interpersonal skills to communicate with customers and provide a solution to their technical problems quickly and professionally.

Responsibilities:

• Act as product expert – Review and respond to all software and hardware issues as reported.
• Evaluate the product by testing its capabilities in an on-going manner.
• Determine and report on system capabilities and restrictions.
• Evaluate the customer objective and suggest alternatives and recommendations.
• Provide customer support – Collaborate with other technical team members to provide exceptional customer service to the client.
• Work with programmers to explain any errors found and provide recommendations for a solution.

Improve any current programs by understanding the goal and outcome.

Requirements:

• Bachelor's degree in Computer Science (or the equivalent) is required
• Experience with Python scripting
• Strong SQL experience
• Ideal candidate will have trading systems support experience
• Four years of related technical support experience
• Technically savvy with strong project management skills
• Experience troubleshooting issues and achieving solutions
• The ability to explain to a non-technical person in a way they will understand

SRE Support Engineer • new york city, NY, US