SRE: Service Level Management & Reliability Analytics

ICE Clear Europe Limited; Atlanta (GA); On-site; USD 140,000 - 190,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking an SRE, Service Level Management to own the measurement layer for Mortgage Technology platforms, defining SLOs, error budgets, and reliable telemetry for engineering, leadership, and clients.

The role emphasizes hands-on data work, observability, and governance, with dashboards, monthly/quarterly reports, and AI-assisted analytics to support release decisions and incident response.

Qualifications

• Bachelor's degree or equivalent experience.
• 5+ years in SRE, reliability analytics or platform operations.
• Fluent with SLIs/SLOs and error budgets.
• Strong SQL and metrics querying.
• Experience with observability stack (Datadog, Grafana, Prometheus).

Responsibilities

• Define SLOs and error budgets; track burn rate and policy compliance.
• Review outage calculations with SRE to ensure SLA accuracy.
• Build reliability dashboards and recurring reports for tech and non-technical audiences.
• Prepare post-incident reviews and executive-level governance materials.
• Query and correlate signals across logs, traces, and metrics for ground truth.
• Automate reporting and apply AI-assisted analytics within governance standards.

Skills

SRE

Reliability analytics

Observability

SQL

Data visualization

Education

Bachelor's degree in IT/CS or related

Tools

Datadog

Grafana

Prometheus

ServiceNow

Power BI

Tableau

Job description

Intercontinental Exchange, Inc. is seeking an SRE, Service Level Management to own the measurement layer for Mortgage Technology platforms, defining SLOs, error budgets, and reliable telemetry for engineering, leadership, and clients.

The role emphasizes hands-on data work, observability, and governance, with dashboards, monthly/quarterly reports, and AI-assisted analytics to support release decisions and incident response.