SRE — Scale & Stabilize Voice Calls

Vapi Inc.; San Francisco (CA); On-site; USD 100,000 - 150,000; Full time

Benefits offered by this job

Competitive salary and equity ownership

Comprehensive health coverage

Flexible time off

Quarterly off-sites

Annual L&D budget

Job summary

Vapi Inc. in San Francisco is seeking an individual who will enhance call completion rates and manage service reliability. This role involves hands-on engineering with Go and TypeScript, focusing on building platform services and driving best practices in incident management.

As part of a small team, you’ll face real-time challenges impacting users directly. Experience in Kubernetes orchestration and a background in latency-sensitive products is required. Join us for a flexible work culture and substantial equity ownership.

Qualifications

• Proficiency in incident command and postmortem discipline.
• Experience with SLOs and error budgets.
• Expertise in capacity planning and load testing.
• Fluency in Kubernetes production ops.

Responsibilities

• Join the oncall rotation and define SLOs.
• Manage error budgets and alerting.
• Ship a platform service in Go or TypeScript.

Skills

Incident command

Capacity planning

Load testing

Kubernetes

Autoscaling patterns

Tools

Go

TypeScript

Prometheus

Grafana

Chronosphere

Job description

Vapi Inc. in San Francisco is seeking an individual who will enhance call completion rates and manage service reliability. This role involves hands-on engineering with Go and TypeScript, focusing on building platform services and driving best practices in incident management.

As part of a small team, you’ll face real-time challenges impacting users directly. Experience in Kubernetes orchestration and a background in latency-sensitive products is required. Join us for a flexible work culture and substantial equity ownership.