SRE Observability Tech Lead, VP — Hybrid

Citi

New York (NY)

Hybrid

USD 42,000 - 73,000

Full time

14 days+

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Job summary

Citi is seeking an experienced SRE Observability Technical Lead - VP to drive end-to-end observability for payments platforms. You will embed telemetry, implement SLOs, and build meaningful dashboards across on‑prem, cloud (AWS/GCP), and containerized environments.

You will bridge line‑of‑business needs with central infrastructure, guide SREs and developers, and shape the observability roadmap while adopting AI/ML‑driven insights and modern tooling to reduce MTTD and improve reliability.

Qualifications

7+ years in SRE, Observability, or platform infrastructure focused on telemetry.
Hands-on with Grafana, Prometheus, OpenTelemetry, ELK or Splunk for monitoring.
Strong understanding of SLIs, SLOs, and telemetry in high-availability setups.

Responsibilities

Define the roadmap for engineering enablers for the Orion project aligned with reliability goals.
Translate strategy into actionable delivery plans with cross-functional teams.
Build scalable telemetry solutions and end-to-end monitoring for critical payments flows.
Develop dashboards and real-time visualizations for key client journeys across payments.
Guide teams on SLI/SLO implementation, golden signals, and alerting best practices.
Support observability tooling across on‑prem, cloud, and containerized environments.
Drive MTTD reduction and improve recovery outcomes through tooling improvements.