SRE Observability Engineer

Mindlance; Dallas (TX); Hybrid; USD 140,000 - 180,000; Full time

Job summary

Mindlance is seeking an experienced SRE Observability Engineer to install and configure observability tools, onboard applications, and drive ITSM processes. The role emphasizes problem and change management within a hybrid setup across Irving, TX and Charlotte, NC.

Ideal candidates bring 4+ years with observability platforms, strong ITSM background, and hands-on experience with Kubernetes/OpenShift in cloud-native, high-availability environments.

Qualifications

• 4+ years in leveraging observability platforms to enhance reliability.
• 4+ years of ITSM with incident, problem and change management.
• 3+ years of Linux (RHEL) and Kubernetes with OpenShift (OCP).
• 3+ years in Site Reliability Engineering and production-grade support.
• 3+ years cloud-native architectures and Kubernetes familiarity (GCP/Azure).
• 3+ years Automation & Scripting with Ansible Tower and playbooks.

Responsibilities

• Install, configure, and onboard applications to observability tools.
• Monitor service reliability and performance across environments.
• Lead problem management and change management processes.
• Collaborate with cross-functional teams to improve ITSM practices.

Skills

ITSM

Incident management

Problem management

Change management

Agile / Scrum

Communication

Tools

BigPanda

ThousandEyes

Grafana

Prometheus

ELK

Splunk Observability

AppDynamics

OpenShift

Kubernetes

RH OpenShift

Ansible Tower

GCP

Azure

Job description

Please find details for this position below:

Title:

SRE Observability Engineer / Senior Observability Engineer / Lead SRE Observability Engineer / Senior Site Reliability & Observability Engineer

Location:

IRVING, TX & CHARLOTTE, NC – Hybrid Roles

Duration:

12 months, convert to hire - H1B or C2C, only W2

Hiring Manager is looking for engineers that can not just use observability tools but install, config, onboard applications to those tools, Problem Mgt, Change mgt, ITSM.

Required Qualifications:

• 4+ years of Proficiency in leveraging observability platforms such as BigPanda, ThousandEyes, Grafana, Prometheus, ELK, Splunk Observability, and AppDynamics to enhance service reliability and performance monitoring
• 4+ years of experience in IT Service Management (ITSM), with a strong background in incident, problem, and change management processes
• 3+ years of experience working with Red Hat Enterprise Linux and Kubernetes, with a strong focus on Red Hat OpenShift Container Platform (OCP)
• 3+ years of experience with Site Reliability Engineering and supporting production grade
• 3+ years of experience with cloud-native architectures, high-availability systems, Cloud & Container Technologies like GCP or Azure and familiarity with Kubernetes
• 3+ years of experience with Automation & Scripting: Expertise in Ansible Tower, including developing and maintaining playbooks.

Desired Qualifications:

• Strong experience working in Agile methodologies / Scrum environments.
• Experience in project management and stakeholder engagement
• Proven experience in leading cross-functional teams
• Strong problem-solving and decision-making abilities
• Excellent communication and collaboration skills.

EEO:

Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.