SRE/Observability Engineer

Software Guidance & Assistance, Inc. (SGA, Inc.); United States; Hybrid; USD 103,320 - 137,760; Full time

Job summary

A leading company in the financial services industry is seeking a Senior Site Reliability/Observability Engineer for a contract-to-perm role. The ideal candidate will have extensive experience with Splunk ITSI and Dynatrace, focusing on performance monitoring and incident management in a hybrid cloud environment. This role involves enhancing delivery flows and ensuring operational excellence while working in a hybrid setting across multiple locations.

Qualifications

• Hands-on experience with performance and observability tools.
• Strong solution architecture orientation.
• Experience with continuous integration and DevOps methodologies.

Responsibilities

• Enable alerting, monitoring, and overall insights using Splunk ITSI and Dynatrace.
• Drive triaging and service restoration of high-impact incidents.
• Collaborate with infrastructure teams for intelligent incident routing.

Skills

Splunk ITSI

Dynatrace

CloudWatch

CloudTrail

DevOps methodologies

GitHub

Jenkins

Nexus

Rally

SonarQube

Job description

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Software Guidance & Assistance, Inc. (SGA, Inc.) provided pay range

This range is provided by Software Guidance & Assistance, Inc. (SGA, Inc.). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$75.00/hr - $100.00/hr

Senior Site Reliability/Observability Engineer

for a contract-to-perm assignment with one of our premier Insurance Services clients. Must be local to one of these offices and work in a hybrid setting: Hartford CT, Charlotte NC, or Chicago IL.

Client cannot sponsor now or in the future.

Cannot work with additional layers of employment.

The ideal contractor is anticipated to convert to FTE before the 6-month mark.

Looking for a Splunk ITSI & Terraform SME to join a small mission-critical-app team!

Responsibilities

1. Enable alerting, monitoring, service intelligence, noise reduction, self-healing, dashboards (user journeys), and overall insights using Splunk ITSI, Dynatrace, to support all LOBs within the organization.
2. Enhance the delivery flow by engineering solutions with Splunk ITSI, Dynatrace to increase delivery speed while adhering to technology standards for sustained reliability.
3. Progressively implement preventative controls and drive increased automation and self-healing capabilities using Splunk ITSI, Dynatrace. Continue to improve cost efficiency baselines.
4. Promote and implement innovative solutions leveraging the capabilities of Splunk ITSI, Dynatrace.
5. IT Ops Responsibilities:
6. Ensure operational excellence. Independently drive the triaging and service restoration of all high-impact incidents to minimize the mean time to service restoration and impact the business. Demonstrate end-to-end ownership.
7. Partner with infrastructure teams to design and implement intelligent incident routing, enhanced monitoring/alerting capabilities and automated service restoration processes. Take proactive measures to prevent high impactful incidents.
8. Achieve and maintain the continuity of Hartford and third-party assets that support a business function. Accountable for keeping the IT application and infrastructure metadata repositories current.
9. System Thinking, end-to-end and broad understanding of enterprise architectures and distributed systems.
10. Highly collaborative, partners with peers, stakeholders with a passion about delighting customers.

Required Skills

1. Hands on experience with Performance and Observability tools such as Splunk ITSI (IT Service Intelligence), Dynatrace, Splunk, CloudWatch, CloudTrail, and related tools.
2. Strong solution architecture orientation to enable expedient troubleshooting, issue-resolution and root-cause removal in a hybrid cloud environment.
3. Experience with continuous integration and DevOps methodologies, preferred tools such as GitHub, Jenkins, Nexus, Rally, SonarQube, Akamai etc.
4. Keeps abreast with new market technologies and adept at learning and adopting new models. Promotes and applies continuous learning.
5. Knowledge of complex traditional and modern enterprise architectures and systems.
6. Strong hybrid cloud experience (private and public) across various service delivery models – SRE, IaaS, PaaS, SaaS.

Preferred Skills

• Previous experience and management of AI-based systems is desired.

Seniority level

• Mid-Senior level

Employment type

• Other

Job function

• Information Technology

Industries

• Financial Services, Insurance, and Banking

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