SRE Manager: Reliability, Observability & On-Call

Massachusetts Medical Society; Waltham (MA); Hybrid; USD 160,000 - 175,000; Full time

Benefits offered by this job

Paid vacation

Personal days

Sick days

Paid holidays

Medical and dental plans

401(k) plan with company match

Backup childcare assistance

Tuition assistance

Job summary

The Massachusetts Medical Society (MMS) is seeking a Manager, Site Reliability Engineering to lead the SRE team, drive reliability across production systems, and align with security, governance, and compliance partners in a fast-paced environment.

Hybrid work option available with onsite in Waltham or remote arrangements based on business needs. The role requires guiding incident response, capacity planning, and building self-healing architectures while coaching a growing team.

Qualifications

• Bachelor's degree in a related field and at least six years of experience in software development, DevOps, SRE, or a related area, or an equivalent combination of education and experience.
• Two years of experience directly managing an SRE, DevOps, or infrastructure engineering team.
• Hands-on experience with hybrid cloud environments and Linux and Windows systems.
• Strong experience designing CI/CD pipelines, such as GitHub Actions or Jenkins, and using infrastructure-as-code tools, such as Terraform or CloudFormation.
• Hands-on experience with enterprise observability tools, such as Datadog, New Relic, or Prometheus.
• Experience with security and compliance practices, containerization and orchestration using Docker and Kubernetes, and scripting in Python, Bash, or PowerShell.
• Strong communication, project management, and problem-solving skills, with the ability to prioritize work, collaborate in an Agile environment, and use tools such as Jira and Confluence.
• Experience designing resilient, self-healing systems and automated recovery strategies.
• Experience with API management platforms; MuleSoft experience is a plus.

Responsibilities

• Lead the SRE reliability roadmap, including prioritization, capacity planning, backlog management, and stakeholder communication.
• Partner with Cloud Architecture on infrastructure and architectural decisions and advance resilient, scalable, and self-healing design patterns.
• Lead incident response and communications, including classification, escalation, technical resolution, postmortems, and tracking corrective actions through completion.
• Partner with Cybersecurity and GRC to implement practical security, compliance, business continuity, and disaster-recovery controls that support reliable operations.
• Establish and monitor SLIs, SLOs, SLAs, and error budgets aligned with business and operational priorities.
• Manage technical vendor escalations for business systems and third-party platforms.
• Lead the organization's observability capability, including instrumentation standards, alerting thresholds, monitoring coverage, and performance reporting.
• Oversee CI/CD architecture, deployment standards, release engineering, and reusable self-service capabilities that enable teams to deliver safely and independently.
• Manage, coach, and develop the SRE team, setting clear expectations and fostering collaboration, accountability, and continuous improvement.
• Oversee the health and effectiveness of the 24/7 on-call program, including schedules, runbooks, escalation paths, and paging practices.

Skills

SRE leadership

DevOps

CI/CD pipelines

Hybrid cloud

Linux

Windows

Terraform

CloudFormation

Datadog

New Relic

Prometheus

Python

PowerShell

Jira

Confluence

Docker

Kubernetes

Education

Bachelor's degree or equivalent

Tools

Terraform

CloudFormation

Datadog

New Relic

Prometheus

GitHub Actions

Jenkins

Docker

Kubernetes

Job description

The Massachusetts Medical Society (MMS) is seeking a Manager, Site Reliability Engineering to lead the SRE team, drive reliability across production systems, and align with security, governance, and compliance partners in a fast-paced environment.

Hybrid work option available with onsite in Waltham or remote arrangements based on business needs. The role requires guiding incident response, capacity planning, and building self-healing architectures while coaching a growing team.