SRE Engineer - Production support (Local to Washington))

Ampstek; Bellevue (WA); On-site; USD 147,000 - 208,000; Full time

Job summary

A leading company in IT services is seeking a Site Reliability Engineer for production support in Bellevue, WA. The role requires a proactive mindset for issue identification, strong communication skills, and technical expertise in various observability tools such as Splunk and AppDynamics. Ideal candidates will lead incident triage, ensuring compliance with service level agreements and working in a 24/7 environment.

Qualifications

• Experience with monitoring & observability tools.
• Ability to diagnose complex issues.
• Flexibility to work in a 24/7 environment.

Responsibilities

• Lead incident triage activities complying with SLAs.
• Proactive identification of issues using observability tools.
• Drive resolution by correlating inputs from various dashboards.

Skills

SRE Mindset

Incident commander

Communication

Proactive issue identification

Tools

Splunk

AppDynamics

Grafana

Docker

Kubernetes

AWS

GCP

ServiceNow

Job description

SRE Engineer - Production support (Local to Washington))

SRE Engineer - Production support (Local to Washington))

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Detailed JD *(Roles and Responsibilities)

Skills

• SRE Mindset in Production support : Proactive issue identification using observability tools. Skills in using different monitoring & observability tools to track system performance

• Incident commander: Ability to diagnose complex issues and actively drive incident calls working with technical, product SMEs, and Tier 2 SREs.

• Communication : Excellent communicator who could interact with Director/Sr. Director and above.

Technical expertise

• Splunk (including Splunk APM and Splunk O11y), AppDynamics, Grafana, RedMetrics, 1000Eyes

• Knowledge of VMs, Load balancers, Firewalls, API Gateways, DB, Network, Linux / Unix

• Knowledge of Containerization, Docker, Kubernetes, AWS, PCF, GCP

• ServiceNow (including AIOps, tools for Self-Heal and automated playbooks)

• APM, NMON , Wireshark usage and analysis

• Experience in UEM and synthetic monitoring tools

Responsibilities

• Production support activities including proactive identification of issues leveraging observability tools with the aim of reducing MTTD and MTTR

• Coordinate all activities required to lead incident triage in compliance with SLAs and OLAs. Corelating inputs from various dashboards & tools to drive resolution.

• Flexibility to work in 24 X 7 environment

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Contract

Job function

• Industries

  IT Services and IT Consulting and Administrative and Support Services

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