SRA PROJECT MANAGER II, Business Operations Office (SRPS PROJECT MANAGER II)

Maryland AG; Baltimore (MD); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Telework eligible

Pension and retirement options

On-site fitness center

State health benefits

Job summary

Maryland State Retirement Agency seeks a seasoned Project Manager II to lead Agile-driven initiatives in the Business Operations Office. You will coordinate cross-functional teams, translate business needs into epics, manage risks, and drive timely delivery across complex retirement system projects.

Responsibilities include planning, design, development, testing, release readiness, and post-implementation support, ensuring efficient operations and stakeholder satisfaction in a regulated

Qualifications

• Bachelor’s degree from an accredited college or university is required.
• Five years of progressively responsible project management experience is required.
• Certification such as PMP/PMI-ACP/CSM/PSM or equivalent is preferred.

Responsibilities

• Lead Agile project plans, roadmaps, schedules, and milestones.
• Coordinate cross-functional teams and stakeholders across vendors and products.
• Translate business needs into epics, features, and user stories with acceptance criteria.
• Monitor risks, issues, dependencies, and progress; provide status reports to leadership.
• Ensure successful implementation, training, and transition to operations.

Skills

Project management

Agile experience

Stakeholder management

Vendor management

Product Management

Education

Bachelor’s degree

Tools

Azure DevOps

Jira

Confluence

Job description

Introduction

The Maryland State Retirement Agency is the administrator of the Maryland State Retirement and Pension System（“System”）。 The System is a defined benefit retirement system covering State and local government employees of Maryland. It’s composed of twelve (12) separate retirement and pension systems with over 50 different rule sets. The System has over 433,000 participants (customers), including 210,000 members who are actively employed and participating in the System, 179,000 payees who receive a monthly payment from the System, and 44,000 vested members who are no longer actively employed but have earned a benefit that will become payable at a future date. Located in Baltimore’s Central Business District, SRPS offers a purpose-driven workplace with modern amenities, including panoramic city and harbor views, renovated common areas, upgraded elevators, and an on-site caf… Employees enjoy comprehensive state benefits including medical, dental, prescription coverage, generous paid leave, participation in the state pension system, and supplemental retirement savings options (401(k), 457(b), and more). Additional perks include an on-site fitness center with showers and lockers, 24/7 building security, and easy access to restaurants, shops, public transit, and major highways. If you're seeking a career with impact, stability, and a supportive environment, explore opportunities with MSRPS. This position is designated as telework‑eligible (hybrid) under the State of Maryland’s Telework Policy, after successfully completing the defined required training period. The agency is seeking to recruit for a SRPS Project Manager II (Project Manager, Business Operations Office) position. This position manages the projects within Business Operations Office in collaboration with Chief Business Operations Officer and Deputy Chief Business Operations Officer. This is a Management Service position and serves at the pleasure of the Appointing Authority.

GRADE

Grade 21

LOCATION OF POSITION

120 East Baltimore Street Baltimore, Maryland 21202

Main Purpose of Job

The Project Manager for the Business Operations Office is responsible for planning, leading, coordinating, and delivering SRA’s business process re-engineering, technology, product enhancement, and organizational development initiatives using Agile Project Management methodologies. The position serves as a key liaison among business units, technology teams, vendors, and other stakeholders to ensure projects align with SRA’s strategic and operational objectives and are delivered effectively. The Project Manager manages the full project lifecycle, including requirements gathering, planning, design, development, testing, implementation, training, and transition to ongoing operations and support. The position develops and maintains project plans, monitors schedules and deliverables, manages risks, issues, dependencies, and resources, and ensures timely escalation and resolution of project impediments. The position works closely with Product Owners, Product Managers, business users, developers, vendors, and leadership to translate business requirements into effective solutions. The Project Manager also coordinates testing, quality assurance, stakeholder communication, training, and implementation activities. Overall, the position ensures SRA’s business transformation initiatives are successfully implemented, adopted, and continuously improved to enhance operational efficiency, automation, service delivery, and stakeholder experience.

POSITION DUTIES

The position manages projects from initiation through development, testing, implementation, stabilization, and transition to ongoing operations.

• Agile Project Planning and Management: Develop and maintain Agile project plans, roadmaps, schedules, milestones, deliverables, resource requirements, and success criteria. Ensure projects remain aligned with SRA’s strategic and operational objectives.
• Agile/Scrum Facilitation: Facilitate sprint planning, daily stand-ups, backlog refinement, sprint reviews, retrospectives, and other Agile ceremonies. Promote collaboration, transparency, accountability, continuous improvement, and timely delivery.
• Cross-Functional Team Coordination: Coordinate Business Operations Office staff, Product Owners, business analysts, developers, testers, technology teams, vendors, and business users. Establish responsibilities, monitor assignments, and address resource or dependency issues.
• Requirements and Delivery Coordination: Work with Product Owners and stakeholders to translate business needs into epics, features, user stories, acceptance criteria, and actionable deliverables. Coordinate prioritization based on business value, operational needs, dependencies, and implementation readiness.
• Risk, Issue, and Impediment Management: Proactively identify and manage risks, issues, dependencies, and impediments. Facilitate timely resolution, develop mitigation strategies, and elevate matters requiring management decisions.
• Project Monitoring and Reporting: Monitor project scope, schedules, milestones, deliverables, resources, and performance. Maintain project dashboards and Agile tracking tools and provide regular status reports to Business Operations Office leadership and executive management.
• Stakeholder and Vendor Management: Serve as a central point of communication among internal stakeholders, technology teams, vendors, consultants, and external partners. Monitor vendor deliverables and ensure external activities remain aligned with project requirements.
• Testing and Quality Assurance: Coordinate testing throughout the Agile lifecycle, including functional, integration, regression, performance, and user acceptance testing. Ensure defects are resolved and products meet established acceptance and quality standards.
• Implementation and Change Management: Coordinate implementation, release readiness, training, communications, documentation, and operational transition. Assess the impact of changes on business processes, systems, and users.
• Continuous Improvement and Transition: Conduct retrospectives, document lessons learned, identify process improvements, and support post-implementation stabilization. Ensure knowledge and responsibilities are transitioned effectively to Product Management, Application Support, and operational teams.

Overall, the Project Manager serves as the primary coordinator and delivery leader, ensuring that people, processes, technology, vendors, and stakeholders work together effectively to transform approved business requirements into successfully implemented and sustainable solutions.

MINIMUM QUALIFICATIONS

• Education: Bachelor’s degree from an accredited college or university in Business Administration, Management, Information Technology, Computer Science, Public Administration, Business Process Management, or a related field.
• Experience: Five (5) years of progressively responsible experience in project management, including experience planning, coordinating, and delivering complex business, technology, or organizational improvement projects.

DESIRED OR PREFERRED QUALIFICATIONS

• Professional certification such as Project Management Professional (PMP), PMI-ACP, Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or equivalent Agile/project management certification.
• Experience managing complex Agile projects involving multiple business units, technology teams, vendors, and external stakeholders.
• Experience in business process re‑engineering, workflow automation, operational improvement, and implementation of technology-enabled business solutions.
• Experience managing enterprise application implementations and integrations, including CRM, ERP, financial systems, portals, document management, workflow, or other business applications.
• Strong Product Management/Product Owner experience, including development and prioritization of product roadmaps, epics, features, user stories, acceptance criteria, and release plans.
• Experience with Agile project-management tools, such as Azure DevOps, Jira, Confluence, or comparable platforms, including project tracking, reporting, backlog management, and performance monitoring.
• Experience managing software testing and quality assurance, including test planning, user acceptance testing, defect management, release readiness, and post-implementation validation.
• Experience managing vendors, consultants, and technology partners, including coordinating deliverables, schedules, contracts, implementation activities, and issue resolution.
• Experience in a government, public-sector, retirement/pension, financial services, benefits administration, or other regulated environment, with an understanding of organizational governance and compliance requirements.
• Demonstrated experience leading organizational change and stakeholder adoption, including implementation communications, user education and training, process documentation, and transition to ongoing operations and support.

SPECIAL REQUIREMENTS

Due to the confidential nature of the work, selected candidates must undergo and pass a background check.

EXAMINATION PROCESS

The examination will consist of a rating of your education, training, and experience as presented on your application and as they relate to the requirements of the position. You may be asked to complete a supplemental questionnaire. The supplemental questionnaire may be used as part of the rating process. Therefore, it is important that you provide complete and accurate information on your application. Incomplete applications will not be considered.

BARGAINING UNIT STATUS

This position is exempt from bargaining.

BENEFITS

• Personal Leave - new State employees are awarded six (6) personnel days annually (prorated based on start date).
• Annual Leave - ten (10) days of accumulated annual leave per year.
• Sick Leave - fifteen (15) days of accumulated sick leave per year.
• Holidays - State employees also celebrate at least thirteen (13) holidays per year.
• Pension - State employees earn credit towards a retirement pension.
• Positions may be eligible for telework.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity.

People with disabilities and bilingual candidates are encouraged to apply.

We thank our Veterans for their service to our country.

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