Sr. z/OS 3rd Party Software Support Technician

Diné Development Corporation; United States; Remote; USD 110,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement savings with company match

Paid time off

Job summary

Diné Development Corporation is seeking a Sr. z/OS 3rd Party Software Support Technician to plan, implement, sustain, and provide guidance for IBM System z/OS third‑party software, utilities, upgrades, and maintenance.

The role supports mission‑critical IBM mainframe environments and requires expertise in installation, troubleshooting, performance support, and systems integration within a parallel sysplex. Fielding both independent and team work, the candidate will ensure security, compliance,

Qualifications

• 7–10 years of relevant experience in z/OS environments.
• Bachelor’s degree in a STEM field.
• Active security clearance (Secret) and IAT-II certification.

Responsibilities

• Plan, implement, sustain and provide technical guidance for z/OS 3rd party software installations and maintenance.
• Coordinate with vendor for prerequisite software levels and follow-up on issues.
• Manage lifecycle of z/OS software products within a parallel sysplex.
• Use IBM SMP/e to apply z/OS software and interpret SMP/e outputs.
• Use IBM utilities (IEBGENER, IEBCOPY, IDCAMS) to manage data sets and libraries.
• Analyze logs and traces to diagnose z/OS product abends and resolve issues.
• Provide internal and external customer support on software changes, upgrades, and features.
• Ensure resources and shared storage for installations are available and maintained.
• Offer engineering and consulting services for running software in a parallel sysplex.
• Validate compatibility with current mainframe OS before deployment.

Skills

z/OS expertise

IBM SMP/e

Mainframe software installation

Troubleshooting & debugging

Lifecycle management

System integration

Education

Bachelor’s degree in science, technology, engineering, or math

IAT-II certification

Tools

IEBGENER

IEBCOPY

IDCAMS

SMP/e

Job description

DDC-ITS is seeking an experienced Sr. z/OS 3rd Party Software Support Technician to plan, implement, sustain, and provide technical guidance for IBM System z/OS third‑party software, utilities, upgrades, and maintenance activities. This role supports mission‑critical IBM mainframe environments and requires expertise in software installation, lifecycle management, troubleshooting, performance support, and systems integration within a parallel sysplex environment. The successful candidate will work independently and collaboratively to ensure software products remain secure, compliant, stable, and aligned with organizational change management processes.

Responsibilities

• Plan, implement,sustainandprovidetechnical guidance for product installations, upgrades, and maintenance to include IBM System z/OS 3rd party software/utilities.

• Initiate calls to the vendor toascertainproper prerequisite software levels, reportproblemsand receive follow-through procedures.

• Assistin the management of the technical life cycle of the z/OS software product, package, or subsystem assigned.

• Use IBM SMP/e to successfully receive and apply z/OS software on an IBM Mainframe. This requires experience interpreting SMP/e output messages to resolve software installation issues and requirements.

• Use required software tools, including IBM SMP/e, IBM system utilities (including IEBGENER (generalized copy utility), IEBCOPY (utility to copy, compress, merge partitioned data sets), IDCAMS (access method services), to create, populate, update and configure required datasets and parameter libraries and members to successfully implement software installations and upgrades on the IBM mainframe platform.

• Use system logs, create and interpret system traces and dumps, job output, and monitoring tools to diagnose and resolve IBM z/OS productabendson theIBM z/OS mainframe platform.

• Provide customer support (internal and external) on questions and incidents relating to the softwaremaintainedon the mainframe systems,to includechanges, upgrades, new and discontinued features, and known problems.

• Ensure that all system resourcesrequiredfor software installationisavailable for successful implementation. Ensure shared storage resources and the tools used to manage resource sharing are properlymaintained.

• Provide technical, engineering, and consulting services/support in running software products in a parallelsysplexenvironment.

• Ensure installed software products are compliant with the current mainframe OS.

• Ensure new release/version analysis is performed outside of the production environment before deployment to production environments.

• Initiate release processes based on an approved Release Management Change Advisory Board (RMCAB) change request for new Mainframe products and upgrades to existing products.

• Develop test plans, test cases, and test data for eachreleasetest effort. Test plans will include security compliance,functional, integration, performance, and regression testing to detect and resolve flaws that mayimpactthe security, integrity, and stability of the product.

• Coordinate with other system programmers and managers whenever the installation of a software product interfaces with another software product and will require changes to, or have an impact on, the other software. Contractor shalldeterminethe impacts and riskstochanges requested before change implementations are performed.

• Ability to work in a team environment and share developed solutions for approval and implementation.

• Adhereto, andparticipate in this organization’s Change Management and CAB policies and procedures.

• Work independently, conduct research, and provide training forlower levelemployees.

Qualifications

• Years of Experience: 7-10 years

• Education Level: Bachelor’s degree in Science, Technology, Engineering, or Math

• Clearance Requirements: Secret

• Certification Requirements: IAT-II

About Us

Diné Development Corporation (DDC) is a Navajo Nation–owned family of companies that provides government agencies and commercial organizations with high-quality IT, professional, environmental, and research and development services. DDC is dedicated to empowering the Navajo Nation and the communities we serve.

Benefits

Eligible full‑time employees receive a comprehensive benefits package, including medical, dental, vision, life and disability coverage, retirement savings with company match, and paid time off. Additional benefits include voluntary supplemental benefits, access to an employee assistance program, and educational assistance with tuition reimbursement.

Equal Opportunity & Compliance Statement

This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, national origin, or for inquiring about, discussing, or disclosing information about compensation, or any other basis prohibited by law.

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