Sr Workato Integration Engineer - HR Apps

Five9; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Five9, a leader in customer experience software, seeks a Senior Workato Integration Engineer focused on HR apps. You will design, build, and scale enterprise integrations across Five9's ecosystem using Workato, setting standards and best practices for maintainability and security.

The ideal candidate has 5+ years in integrations, a Workato certification, and deep experience with REST APIs, security patterns, and data transformation.

Qualifications

• Minimum of 5 years of hands-on integration experience.
• Workato certification required (e.g., Workato Automation Pro or higher).
• Strong hands-on experience with REST APIs, including HTTP methods, authentication, pagination, rate limits, webhooks, and JSON payloads.
• Experience designing reusable, versioned APIs and integrations that remain maintainable as systems evolve.
• Strong understanding of authentication and security practices (OAuth 2.0, JWT, API keys, SAML, certificates, secret management).
• Proficiency with JSON and XML parsing, transformation, mapping of complex payloads.
• Experience with data transformation (mapping, filtering, aggregation, cleansing, deduplication).
• Working knowledge of SQL and relational data models.
• Experience with robust error handling, retries, dead letter queues, alerts & logging.
• Familiarity with event-driven patterns (webhooks, event streams).
• Interest in integration with Salesforce, NetSuite, GCP, UKG, Deel, Jira, and similar apps is a plus.
• Knowledge of monitoring/observability and GDPR/SOC 2 considerations is a plus.

Responsibilities

• Design, build, and maintain enterprise-grade integrations using Workato across Five9 apps.
• Define and enforce integration standards, patterns, and guidelines for scalability.
• Standardize error handling, retries, dead-letter queues, and logging.
• Optimize Workato recipes for performance and cost; reduce API usage.
• Support integrations with UKG Pro, Deel, Greenhouse, Degreed, Replicon, etc.
• Design secure authentication patterns and manage secrets with least privilege.
• Lead technical discussions with architects and business stakeholders.
• Troubleshoot cross-system production issues and drive resolution.
• Document integration and data flows; leverage AI tools to enhance docs.
• Explore and adopt Workato AI capabilities (MCP, Genies, Agent Studio).
• Mentor other integration engineers and grow the team's skills.
• Stay current with Workato updates and integration best practices.

Skills

5+ years experience

Workato

REST APIs

OAuth 2.0

JSON/XML

Data transformation

SQL

Error handling

Event-driven architecture

Security best practices

CI/CD

Git/version control

Tools

Workato

CI/CD tooling

Git

Job description

Senior Workato Integration Engineer - HR Apps Focus

Job Summary

Join us in bringing joy to customer experience. Five9 is a leading provider of customer experience software, bringing the power of AI and cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We are seeking a skilled and experienced Senior Workato Integration Engineer to join our IT / Enterprise Applications team. This role is responsible for designing, building, and scaling enterprise integrations across Five9 s business application ecosystem using Workato, while establishing the integration standards and best practices that support the company s continued growth.

The ideal candidate will have a minimum of 5 years of integration experience, a Workato certification, deep technical expertise across modern integration patterns and security practices, and the ability to lead technical discussions with both architects and business stakeholders.

The position is based in Chennai or Bengaluru, India, and requires working hours that overlap with the US Pacific time zone, where our Technology teams are primarily based.

Key Responsibilities

• Design, build, and maintain enterprise-grade integrations and automations using Workato across Five9 s business application ecosystem.
• Define and maintain integration standards, reusable patterns, and design guidelines so integrations remain scalable and maintainable as systems evolve.
• Standardize error handling across recipes, including retry logic, dead letter queues, compensating transactions, alerting, and logging.
• Optimize Workato recipes for performance and cost, minimizing unnecessary API consumption and job usage.
• Support and maintain integrations between UKG Pro, Deel, Greenhouse, Degreed Learning Experience Platform, Replicon, and other business applications, partnering with Business Technology teams as needed.
• Design and implement secure authentication patterns (OAuth 2.0, JWT, SAML, API keys, certificates) and manage secrets in accordance with least privilege principles.
• Design an enterprise integration architecture and lead technical discussions with architects and business stakeholders.
• Troubleshoot complex, cross-system production issues and drive them to resolution.
• Improve the quality and consistency of integration and data documentation, leveraging AI tools such as Copilot where appropriate.
• Evaluate and incorporate Workato s AI capabilities, including MCP, Workato Genies, and Agent Studio, into Five9 s automation strategy where appropriate.
• Mentor other integration engineers and help grow the team s technical capabilities.
• Stay current with Workato platform updates, integration best practices, and emerging AI-driven automation capabilities.

Key Requirements

• Minimum of 5 years of hands-on integration experience.
• Workato certification required (e.g., Workato Automation Pro or higher).
• Strong hands-on experience with REST APIs, including HTTP methods, authentication, pagination, rate limits, webhooks, and JSON payloads.
• Experience designing reusable, versioned APIs and integrations that remain maintainable as systems evolve.
• Strong understanding of authentication and security practices, including OAuth 2.0, JWT, API keys, Basic Auth, SAML, certificates, secret management, encryption, and least privilege access.
• Proficiency working with JSON and XML, including parsing, transformation, and mapping of complex payloads.
• Experience with data transformation, including mapping, filtering, aggregation, cleansing, deduplication, and schema conversion.
• Working knowledge of SQL, including querying databases, troubleshooting, and relational data models.
• Experience implementing robust error handling, including retry logic, dead letter queues, compensating transactions, alerts, logging, and graceful failure handling.
• Understanding of event-driven architecture, including webhooks, event streams, asynchronous processing, and message-based integrations.
• Familiarity with common integration patterns, including request/response, publish/subscribe, polling, batch processing, ETL, orchestration, and choreography.
• Experience with, or strong interest in, business applications such as Salesforce, NetSuite, GCP, UKG, Deel, Ramp, Jira, Freshservice, and Coupa is a big plus.
• Familiarity with Workato s emerging AI capabilities, including MCP, Workato Genies, and Agent Studio, is a big plus.
• Experience with version control and CI/CD practices for integration development is a plus.
• Familiarity with monitoring and observability tooling for integration health and performance is a plus.
• Awareness of data privacy and compliance considerations (e.g., GDPR, SOC 2) as they relate to integrations is a plus.
• Strong analytical, troubleshooting, and communication skills, with the ability to lead technical discussions and mentor other engineers.
• Ability to work independently and collaboratively across a distributed, global team.

Why You ll Love This Role

• You will play a key role in shaping how Five9 s core business systems connect and scale through modern integration and automation technology.
• You will work at the forefront of Workato s evolving AI capabilities, including agentic automation and enterprise AI use cases.
• You will collaborate with cross functional teams across the enterprise while helping define the integration standards that power the company s growth.
• If you enjoy solving complex, cross-system problems and building resilient, scalable integrations, this role offers strong technical depth and growth opportunities.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.