HR Apps Integrations Lead (Workato)

Five9; United States; Hybrid; USD 120,000 - 180,000; Full time

Job summary

Five9, a leader in customer experience software, seeks a Senior Workato Integration Engineer focused on HR apps. You will design, build, and scale enterprise integrations across Five9's ecosystem using Workato, setting standards and best practices for maintainability and security.

The ideal candidate has 5+ years in integrations, a Workato certification, and deep experience with REST APIs, security patterns, and data transformation.

Qualifications

• Minimum of 5 years of hands-on integration experience.
• Workato certification required (e.g., Workato Automation Pro or higher).
• Strong hands-on experience with REST APIs, including HTTP methods, authentication, pagination, rate limits, webhooks, and JSON payloads.
• Experience designing reusable, versioned APIs and integrations that remain maintainable as systems evolve.
• Strong understanding of authentication and security practices (OAuth 2.0, JWT, API keys, SAML, certificates, secret management).
• Proficiency with JSON and XML parsing, transformation, mapping of complex payloads.
• Experience with data transformation (mapping, filtering, aggregation, cleansing, deduplication).
• Working knowledge of SQL and relational data models.
• Experience with robust error handling, retries, dead letter queues, alerts & logging.
• Familiarity with event-driven patterns (webhooks, event streams).
• Interest in integration with Salesforce, NetSuite, GCP, UKG, Deel, Jira, and similar apps is a plus.
• Knowledge of monitoring/observability and GDPR/SOC 2 considerations is a plus.

Responsibilities

• Design, build, and maintain enterprise-grade integrations using Workato across Five9 apps.
• Define and enforce integration standards, patterns, and guidelines for scalability.
• Standardize error handling, retries, dead-letter queues, and logging.
• Optimize Workato recipes for performance and cost; reduce API usage.
• Support integrations with UKG Pro, Deel, Greenhouse, Degreed, Replicon, etc.
• Design secure authentication patterns and manage secrets with least privilege.
• Lead technical discussions with architects and business stakeholders.
• Troubleshoot cross-system production issues and drive resolution.
• Document integration and data flows; leverage AI tools to enhance docs.
• Explore and adopt Workato AI capabilities (MCP, Genies, Agent Studio).
• Mentor other integration engineers and grow the team's skills.
• Stay current with Workato updates and integration best practices.

Skills

5+ years experience

Workato

REST APIs

OAuth 2.0

JSON/XML

Data transformation

SQL

Error handling

Event-driven architecture

Security best practices

CI/CD

Git/version control

Tools

Workato

CI/CD tooling

Git

Job description

Five9, a leader in customer experience software, seeks a Senior Workato Integration Engineer focused on HR apps. You will design, build, and scale enterprise integrations across Five9's ecosystem using Workato, setting standards and best practices for maintainability and security.

The ideal candidate has 5+ years in integrations, a Workato certification, and deep experience with REST APIs, security patterns, and data transformation.