Sr. VoIP Engineer

Procom Consultants Group; Houston (TX); On-site; USD 100,000 - 130,000; Full time

Job summary

A leading IT services firm in Houston seeks a Senior VoIP Engineer to oversee the enterprise voice network. This role requires 7+ years of VoIP and TDM network design and troubleshooting experience, plus proficiency with Cisco products such as Unified Communications Manager. The ideal candidate will provide strategic direction for installations, maintain technical documentation, and ensure uninterrupted service. Strong knowledge of VoIP protocols and network policies is essential. A Cisco CCVP certification is required.

Qualifications

• 7+ years of experience designing, configuring, and implementing enterprise-class VoIP networks.
• Hands-on experience with Cisco voice products and troubleshooting tools.
• Understanding of VoIP service provisioning methods.

Responsibilities

• Serve as subject matter expert for IP-based telephone systems.
• Provide strategic technical direction and support for VoIP installations.
• Identify capacity and performance issues to maintain service.

Skills

IP-based telephone systems

VoIP troubleshooting tools

Cisco Unified Communications Manager / Call Manager

MPLS converged networks

QoS/CoS policies

SIP, RTP, T.38

Routing and transport protocols

Education

Cisco CCVP certification

Tools

Cisco Voice Gateways

Cisco Routers

Cisco Switches

Job description

Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.

With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.

Procom’s areas of staffing expertise include:

• Application Development
• Project Management
• Quality Assurance
• Business/Systems Analysis
• Datawarehouse & Business Intelligence
• Infrastructure & Network Services
• Risk Management & Compliance
• Business Continuity & Disaster Recovery
• Security & Privacy

Specialties:

• Contract Staffing (Staff Augmentation)
• Permanent Placement (Staff Augmentation)
• ICAP (Contractor Payroll)
• Flextrack (Vendor Management System)

Job Description

Senior VoIP Engineer -On behalf of our client in the maintenance and repair services industry, Procom Services is looking for one Senior VoIP Engineer.

Senior VoIP Engineer Job Details

• Serves as the subject matter expert and is responsible for all aspects of IP-based telephone systems for the enterprise voice network
• Provides strategic technical direction, roadmap design, installation, and configuration of all IP-based PBX telephone systems/services
• Responsible for design, staging, configuration, implementation, and support for VoIP installations as necessary
• Provides day-to-day support, proactive maintenance, and performs independent complex system troubleshooting
• Practices telephony asset management, including maintenance of component inventory and related documentation and technical specifications information
• Identifies capacity and performance issues to ensure uninterrupted service
• Assists the Senior Network Engineer in planning, design, tasks, and projects as needed
• 7+ years of experience designing, configuring, and implementing enterprise-class VoIP and TDM-based voice networks
• Hands-on experience with voice and data products including Cisco Unified Communications Manager / Call Manager (ver 11 preferred) , Cisco Voice Gateways, Cisco Unified Border Elements (CUBEs), and Survivable Remote Site Telephony (SRST) functionality, VoIP troubleshooting tools, Cisco Routers and Cisco Switches
• Understanding of Voice/VoIP service provisioning methods, service delivery, SLA metrics, and procedures
• 7+ years of experience designing, configuring and troubleshooting large enterprise MPLS converged (voice, video & data) networks
• 7+ years of demonstrated ability supporting complex voice, video and data converged networks
• Experience implementing QoS/CoS policies and priority queuing - WAN & LAN
• Understanding of VOIP protocols and Codecs SIP, RTP, T.38 G.711 G.729.a, H.323
• Minimum of current Cisco CCVP required Willing to work overtime and on-call as necessary to meet organizational needs

Senior VoIP Engineer Nice to Have Skills

• Understanding of enterprise architectures, routing, and transport protocols IPSLA & Netflow monitoring/management

July 2016

Direct Hire

Additional Information

All your information will be kept confidential according to EEO guidelines. Please send your resume in Word format only.