Sr. Voice Engineer I

KFC Corporation; Northern (KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

KFC Corporation is seeking a Senior Voice Engineer within GETS to help architect and design the future state of the voice infrastructure. You will lead initiatives across enterprise voice solutions, Microsoft Teams and Teams Phone, Webex Contact Center, and Office 365, coordinating with multiple teams and vendors to drive strategic direction and informed decision-making.

The role involves researching new voice technologies, developing telephony roadmaps, and ensuring seamless integration across

Qualifications

• Broad IT knowledge including enterprise voice solutions, Teams/Teams Phone, Webex Contact Center, and Office 365.
• Familiarity with enterprise network fundamentals and relates vendor relationships.

Responsibilities

• Develop the roadmap for telephony solutions.
• Test and research new voice technologies.
• Manage vendor relationships.
• Collaborate with other teams to provide necessary information for business decisions.

Skills

Enterprise voice solutions

Microsoft Teams / Teams Phone

Webex Contact Center

Office 365

Enterprise network fundamentals

Tools

Webex Contact Center

Office 365 Admin tools

Job description

Tell Me About The Job

The Global Enterprise Technology Solutions (GETS) Senior Voice Engineer will be a part of the Collaboration Strategy team helping architect and design the future state of the voice infrastructure. This candidate should have a broad set of IT knowledge, including but not limited to enterprise voice solutions, Microsoft Teams and Teams Phone technologies, Webex Contact Center, Office 365, and enterprise network fundamentals. Examples of primary objectives include developing the roadmap for telephony solutions, testing and researching new voice technologies, and managing vendor relationships. The engineer will work closely with other teams and departments daily to help them get the information they need to make better business decisions.