Sr Value Engineer - West Coast

Parloa; San Francisco (CA); On-site; USD 130,000 - 150,000; Full time

Benefits offered by this job

Equity package

Competitive compensation

Job summary

Parloa seeks a Senior Value Engineer - West Coast to own the financial narrative behind major enterprise AI deals. You will craft CFO-grade ROI models, translate AI capabilities into quantified business outcomes, and drive value-led decisions with executives across Sales, Solutions Engineering, and GTM teams.

You will work on high-impact $1M+ opportunities, shaping deal strategy, executive alignment, and investment decisions, while enabling a scalable approach to value realization and post-sale

Qualifications

• 5+ years of experience in value consulting or value engineering within enterprise B2B SaaS or software environments
• Proven track record building ROI models and business cases that influence $1M+ enterprise deals
• Strong financial modeling (NPV, IRR, TCO, payback) and ability to defend assumptions in executive talks
• Autonomous with ownership mindset, collaborating across Sales, Solutions Engineering, and GTM teams
• Hands-on, pragmatic, capable of building models from first principles

Responsibilities

• Own value engineering across the full sales lifecycle from value framing to post-live validation
• Build CFO-grade ROI models quantifying cost reduction, productivity gains, revenue uplift, CX improvements
• Lead executive value discovery sessions and workshops translating priorities into quantified outcomes
• Partner with Account Executives on deals, shaping value narratives for pricing, competition, and expansion
• Develop standardized value frameworks and tooling, translating analysis into executive narratives
• Drive post-sale value realization by validating outcomes and supporting expansion
• Capture field learnings into scalable GTM playbooks and industry benchmarks

Skills

Value engineering

Financial modeling

Executive storytelling

Cross-functional collaboration

Deal strategy

Job description

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience — one where customer support is no longer transactions, but meaningful exchanges. It has powered over ONE BILLION interactions between global enterprise brands and their customers, with companies like Booking.com, Allianz, SAP, BarmeniaGothaer and TUI already deploying Parloa at scale.

About the Role:

As a Senior Value Engineer - West Coast at Parloa, you own the financial and strategic narrative behind our most critical enterprise AI deals. You will architect and validate CFO‑grade business cases, ensuring our customers clearly understand—and can defend—the economic impact of adopting Parloa.

This is a highly strategic, customer‑facing role where you operate at the intersection of Sales, Solutions Engineering, and executive stakeholders. You translate complex AI capabilities into measurable business outcomes, enabling a shift from feature‑led selling to value‑led decision‑making.

You will work on high‑impact, $1M+ enterprise opportunities, partnering closely with Account Executives and Solution Engineers to shape deal strategy, influence executive stakeholders, and drive confident investment decisions.

This is your opportunity to define how value is quantified and communicated in enterprise AI, helping global organizations justify, adopt, and scale agentic AI with clarity and confidence.

Areas of Ownership:

• Own value engineering across the full sales lifecycle, from early‑stage value framing through late‑stage deal support and post‑live value validation
• Build CFO‑grade ROI models quantifying impact across cost reduction, productivity gains, revenue uplift, and customer experience improvements
• Lead executive value discovery sessions and workshops, translating qualitative business priorities into quantified financial outcomes
• Partner with Account Executives on strategic deals, shaping value narratives for prioritization, pricing, competitive positioning, and expansion
• Enable value‑led selling by developing standardized frameworks, benchmarks, and repeatable tooling (including Parloa Value Studio)
• Translate complex financial analysis into clear, compelling executive narratives that resonate with CFOs, CIOs, and business leaders
• Drive post‑sale value realization by validating outcomes and supporting expansion through proven impact
• Capture and operationalize field learnings into scalable GTM playbooks, value frameworks, and industry‑specific benchmarks

Who You Are:

• You bring 5+ years of experience in value consulting, value engineering, or commercial advisory roles within enterprise B2B SaaS or software environments
• You have a proven track record of building and owning ROI models and business cases that influenced $1M+ enterprise deals involving finance and procurement stakeholders
• You have strong financial modeling expertise (e.g., NPV, IRR, TCO, payback, multi‑year scenarios) and can confidently defend assumptions in executive conversations
• You thrive in complex, ambiguous environments with incomplete data, tight timelines, and multi‑stakeholder decision processes
• You have executive presence and can translate complex analysis into clear, persuasive business narratives
• You are highly autonomous, with a strong ownership mindset, while collaborating effectively across Sales, Solutions Engineering, and GTM teams
• You are hands‑on and pragmatic, comfortable building models from first principles rather than relying on templated approaches

Nice to Have:

• Industry experience in Travel, Insurance, Healthcare, Financial Services, or Retail, especially in large‑scale customer operations environments
• Exposure to contact center operations or CX technology ecosystems (e.g., CCaaS, CRM, workforce management, analytics platforms)
• Background in enterprise SaaS, AI companies, or top‑tier consulting firms supporting complex enterprise sales cycles

Recruiting Process:

Talent Acquisition → Hiring Manager → Case Study / Presentation → Bar Raiser

Travel:

Travel up to ~40% to support enterprise customers, primarily across the US

Why Parloa?

We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it.

At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them.

We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one.

Backed by leading global investors like General Catalyst, EQT Ventures, and Altimeter Capital, we’re scaling with a clear ambition: to become the global category leader in enterprise‑grade conversational AI.

Compensation for this role

On Target Earnings (OTE) consists of a base salary and performance‑based variable component, in addition to an equity package.

Salary Range: $130,000 USD - $150,000 USD

Parloa is committed to upholding the highest data protection standards for our clients' and employees' data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.

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We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.