Sr. UX Designer, HR Experience Technology

Amazon; Seattle (WA); On-site; USD 138,000 - 186,000; Full time

Benefits offered by this job

Health insurance

RSUs

401(k) matching

Paid time off

Job summary

Amazon is seeking a Sr. UX Designer for HR Experience Technology. You will design end-to-end experiences for Service Central, helping Amazon HR teams support millions of employees.

You will create flows, wireframes, and high-fidelity designs while accounting for automated and human-directed steps. You will work with designers, researchers, product managers, engineers, and data scientists to shape patterns and standards across web and mobile, aligning stakeholders around a shared vision and

Qualifications

• Experience designing end-to-end UX for complex products.
• Ability to translate user insights into intuitive designs.
• Strong collaboration with product, eng, and research teams.

Responsibilities

• Own end-to-end design for Service Central products across web and mobile.
• Create user flows, wireframes, prototypes, and high-fidelity designs with specs.
• Design human-centered interactions that balance automation and human input.
• Set direction on ambiguous problems and align cross-functional teams.
• Contribute reusable patterns back to the design community.

Skills

UX design

Wireframes

Prototyping

High-fidelity

Job description

Sr. UX Designer, HR Experience Technology

Job ID: 10496459 | Amazon.com Services LLC

Design the systems that support millions of people at work. When someone at Amazon has a question about any HR topic like their pay, their leave, a benefit, or a sensitive situation with their team, we own the platform and tools that enable our HR teams to efficiently and effectively support all Amazonians. We are rebuilding that experience on a single, intelligent platform called Service Central, a unified place where employees get answers and where the specialists who support them do their work. We are looking for a Sr. UX Designer to shape how those products look, feel, and behave from end to end.

What sets this role apart:

• You will design at a scale that reaches millions of people, and your patterns will be reused far beyond your own products.
• You will define how intelligent, human-centered products behave in a domain where trust, clarity, and a clear path to a real person matter more than almost anywhere else.
• You will work through genuine ambiguity, shaping problems that do not yet have an established design language.

Key job responsibilities

• Own end-to-end design for complex products on Service Central, translating user insight, business goals, and technical constraints into intuitive experiences across web and mobile.
• Create user flows, wireframes, prototypes, and high-fidelity designs, with the detailed specifications engineering needs to build with confidence.
• Design intelligent, human-centered interactions that keep people informed and in control: making it clear when a suggestion is a recommendation to accept or refine, and when a request is being handled by a person rather than an automated step.
• Set direction on ambiguous problems, articulate trade-offs and rationale, and align designers, product managers, engineers, and business leaders around a shared vision.
• Contribute reusable patterns and standards back to the wider design community, particularly for how people and intelligent systems work together.

A day in the life

You will work alongside designers, researchers, product managers, engineers, and data scientists to invent and refine end-to-end experiences. A typical week moves between two altitudes. Some days you are deep in the craft of a single flow, deciding how a specialist reviews a case, sees the context they need, and confirms or adjusts a recommended next step before anything happens. Other days you are zoomed out, shaping how an entire product fits together and communicating that vision to senior leaders who help clear the path.

A recurring design question runs through the work: for any given task, should the product complete it automatically, offer a suggestion for a person to approve, or hand off to a human who owns it end to end? You will help make that judgment visible and trustworthy in the interface, so the experience always feels considerate and in the person's control. You will move quickly from sketches and prototypes to high-fidelity design, put your ideas in front of real users, and refine based on what you learn.

About the team

HR Experience Technology designs and builds the products people rely on when they need support at work. Our customers are the many HR roles across the company, that help our Amazonians checking a pay issue, to a specialist resolving a complex, sensitive case. Our purpose is to make their working lives easier through thoughtful, high-quality design. We bring interaction design, visual design, service design, and research together into one user-centered practice.

Our vision is a support experience that feels simple and personal at a scale of millions, delivered through one connected platform rather than a patchwork of separate tools. Over the coming years we are reimagining how that support works, using technology to take the friction out of routine tasks so the people who support employees can focus on the moments that matter most. You will help lead that shift, and your work will shape both the products and the standards we design by.

Preferred Qualifications

• Experience applying scrum to visual or UX design processes
• Experience with UX design of complex workflows

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.

Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Bellevue - 137,800.00 - 186,400.00 USD annually

USA, WA, Seattle - 137,800.00 - 186,400.00 USD annually

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.