Sr. User Researcher

cognizant technologies; Boston (MA); On-site; USD 90,000 - 120,000; Full time

Job summary

Cognizant Technologies is hiring a Sr. User Researcher to join their team in Boston. You'll design and conduct user research, analyze data, and advocate for user research principles within product teams.

This role requires 7+ years of experience in usability practices and excellent communication skills. You will be responsible for managing research projects, collaborating with teams, and delivering reports on test results.

The position offers a dynamic environment that values attention to detail and a strong analytical mindset.

Qualifications

• 7+ years of experience as a usability practitioner.
• 7+ years delivering user research including field studies and usability testing.
• Excellent presentation and ability to communicate complex concepts.

Responsibilities

• Design, conduct, analyze, and report user research.
• Manage lab schedule and equipment for research.
• Collaborate with product teams to develop research goals.

Skills

User research principles

Usability testing

Analytical skills

Interpersonal skills

Leadership

Attention to detail

Technical proficiency

Education

Bachelor’s degree or equivalent commercial experience

Tools

Microsoft Office

UserZoom

UserTesting.com

Camtasia

CogTool

Job description

Job Description

Job Role: Sr. User Researcher
Location: Boston, MA / Eden Prairie, MN
Duration: 3–6 months CTH

Responsibilities

• Design, conduct, analyze, and report data gathered from qualitative and quantitative research techniques including key‑stroke level modeling, usability testing, contextual inquiry/field studies, surveys, interviews, heuristic evaluations, focus groups, card sorts, ethnography, persona development, and rapid iterative testing within an Agile environment.
• Manage the lab schedule and equipment for Client Boston lab facility; provide lab tours and evangelize research services; act as the in‑person facilitator or lab technician, running lab equipment and conducting research in the lab.
• Work with product teams to identify and prioritize user research requirements, including timelines, scope, and methodologies.
• Collaborate with product teams to remediate issues identified from research.
• Advocate for user research principles.
• Collaborate with product teams to develop research goals, identify tasks and scenarios, and establish a test environment.
• Create and deliver test result reports including statistical analysis.
• Establish research and usability metrics strategies for project teams.
• Utilize Microsoft Office products and maintain comfort level with technology and learning new products as needed to perform various research methods.

Qualifications

• Must have a bachelor’s degree or equivalent commercial experience.
• 7+ years’ experience as a usability practitioner.
• 7+ years’ demonstrated experience delivering user research, including but not limited to developing user personas, conducting field studies/contextual inquiry, and usability testing.
• Excellent presentation and interpersonal skills; ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.
• Proven ability to deliver research on time while working on multiple projects.
• Strong analytical skills.
• Strong organizational skills.
• Excellent leadership and relationship building skills.
• Attention to detail.
• High level of energy and customer focus.
• Experience working on a PC.
• Experience working in a team environment or with an application team.

Nice to have

• Eye‑tracking experience.
• Experience with CogTool.
• Experience with Camtasia.
• Experience with tools such as UserZoom, UserTesting.com, Optimal Workshop, and other industry‑standard tools.
• Agile experience.
• Healthcare industry experience.
• Preference for commercial software experience or enterprise applications.