Sr Trans Ops Support Specialist

Transmission & Distribution World; Baltimore (MD); Hybrid; USD 102,000 - 140,000; Full time

Benefits offered by this job

Salary range 101,600–139,700 USD per/…

Annual bonus 15%

401(k) match

Medical, dental and vision insurance

Life and disability insurance

Generous paid time off

Employee Assistance Program

Wellbeing programs

Referral bonus

Job summary

Exelon is seeking a Sr Ops Support Specialist to develop and deliver training integrating business processes with system knowledge, ensuring operators achieve required certifications with PJM and NERC.

You will support Initial Qualification, coordinate training drills with Exelon and external stakeholders, and help maintain procedures for safe, reliable operations in normal and emergency conditions. Hybrid work with in-office days is required.

Qualifications

• Bachelor's degree in Business, Education or related AND 4-7 years related business experience, or in lieu of Bachelor's degree, a minimum of 6-9 years relevant business experience is required.
• Demonstrated written, verbal communications and presentation skills
• Knowledge and use of computer systems and business applications
• Strong observation, evaluation, coaching and feedback skills
• Demonstrated teamwork and strong interpersonal skills

Responsibilities

• Deliver Technical Training content required for new hire and incumbent employees to perform job duties safely and in accordance with COMPANY procedures.
• Design, develop and maintain complex technical training materials utilizing the systematic approach to training from the analysis phase through evaluation
• Maintain the Transmission System Operations procedures, manuals and guides that govern day-to-day operations in normal and emergency situations.
• Support training drills involving Regional Transmission Organizations

Skills

Communication skills

Presentation skills

Computer systems

Observation & coaching

Teamwork

Interpersonal skills

Education

Bachelor's degree in Business/Education or related

Job description

The Sr Ops Support Specialist is a content expert and/or training process expert who develops and delivers training that integrates business processes and systems with skills and knowledge required for employees to safely and effectively perform job duties. They assess the organization to identify areas that require training to reinforce business process, skills and/or knowledge and provide coaching and guidance to SME Adjunct Instructors. The Sr Ops Support Specialist supports the training programs and regulatory compliance requirements for both Initial and Continuing Education training, ensuring that all control room personnel achieve and maintain their required certifications with PJM and NERC. They support the Initial Qualification program that each new hire must pass to be qualified as a system operator. The Sr Ops Support Specialist supports training drills with external stakeholders, Exelon organizations and regulatory agencies (PJM, NERC & FERC). The Sr Ops Support Specialist supports the Management Model for the organization and reviews procedures that are used by the organization to operate the system in a safe and reliable manner on a day-to-day basis in normal and emergency situations. Note: Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

Note: This is a hybrid position (in-office with remote flexibility). Employees are required to be in office at least three days per week (Tuesday, Wednesday, and Thursday). This position must sit out of our Lombard - IL, Kennett Square - PA or Baltimore - MD office. This position is not eligible for relocation assistance.

Primary Duties

• Deliver Technical Training content required for new hire and incumbent employees to perform job duties safely and in accordance with COMPANY procedures and fundamentals.
• Design, develop and maintain complex technical training materials utilizing the systematic approach to training from the analysis phase through evaluation
• Maintain the Transmission System Operations procedures, manuals and guides that govern the day-to-day operations of the system in normal and emergency situations.
• Support training drills that involve Regional Transmission Organizations

Job Scope

The Sr Ops Support Specialist is responsible for timely development and delivery of Transmission System Operations initial and continuing education training programs and support of the operator qualification and certification program. The Sr Ops Support Specialist is responsible for the supporting the Management Model Policies, Programs and Procedures that govern the day-to-day normal operations and the emergency operations used by the control room. The Sr Ops Support Specialist actions have a significant and direct impact on transmission system reliability and public and employee safety. The Sr Ops Support Specialist has direct interaction with internal and external customers such as: Regional Transmission Organizations ("RTO"), Interconnected Transmission Companies, Interconnected Generating Companies, Interconnected Customers, North American Transmission Forum (NATF), Exelon organizations and regulatory agencies (PJM, NERC & FERC).

Minimum Qualifications

• Bachelor's degree in Business, Education or related AND 4-7 years related business experience, or in lieu of Bachelor's degree, a minimum of 6-9 years relevant business experience is required.
• Demonstrated written, verbal communications and presentation skills
• Knowledge and use of computer systems and business applications
• Strong observation, evaluation, coaching and feedback skills
• Demonstrated teamwork and strong interpersonal skills

Preferred Qualifications

• Experience as a trainer in adult training situations

Benefits

• Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $101,600.00/Yr. – $139,700.00/Yr.
• Annual Bonus for eligible positions: 15%
• 401(k) match and annual company contribution
• Medical, dental and vision insurance
• Life and disability insurance
• Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
• Employee Assistance Program and resources for mental and emotional support
• Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
• Referral bonus program
• And much more

Note: Exelon-sponsored compensation and benefit programs may vary or not apply based on length of service, job grade, job classification or represented status. Eligibility will be determined by the written plan or program documents.

Who We Are

We're powering a cleaner, brighter future.
Exelon is leading the energy transformation, and we're calling all problem solvers, innovators, community builders and change makers. Work with us to deliver solutions that make our diverse cities and communities stronger, healthier and more resilient.
We're powered by purpose-driven people like you who believe in being inclusive and creative, and value safety, innovation, integrity and community service. We are a Fortune 200 company, 19,000 colleagues strong serving more than 10 million customers at six energy companies -- Atlantic City Electric (ACE), Baltimore Gas and Electric (BGE), Commonwealth Edison (ComEd), Delmarva Power & Light (DPL), PECO Energy Company (PECO), and Potomac Electric Power Company (Pepco).
In our relentless pursuit of excellence, we elevate diverse voices, fresh perspectives and bold thinking. And since we know transforming the future of energy is hard work, we provide competitive compensation, incentives, excellent benefits and the opportunity to build a rewarding career.
Are you in?