Sr. Thermal/Mechanical Field App Engineer

Foxconn E BG Group; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading technology company in Austin, TX is seeking a Sr. Thermal/Mechanical Field Application Engineer to serve as a technical lead for enterprise and OEM customers. This role involves product integration, optimization, and deployment, requiring strong communication skills and bilingual proficiency in English and Mandarin. The successful candidate will have a Bachelor's degree in Mechanical or Thermal Engineering and a minimum of 5 years' experience in the field. Travel up to 30% may be required.

Qualifications

• Minimum 5+ years of experience in thermal/mechanical field applications engineering.
• Experience in liquid cooling solutions preferred.
• Proven success in design and implementation of complex solutions.

Responsibilities

• Serve as the primary technical interface for key customers.
• Lead product integration and validation efforts.
• Conduct technical presentations and customer training sessions.
• Manage field issue resolution and coordinate root-cause analysis.
• Support business development activities working with sales teams.

Skills

Technical presentation skills

Troubleshooting support

Excellent communication

Analytical skills

Bilingual in English and Mandarin

Education

Bachelor’s degree in Mechanical or Thermal Engineering

Master’s degree preferred

Job description

Sr. Thermal/Mechanical Field App Engineer

Location: Austin, TX
Reports To: Sr. Account Manager
Direct Reports: None (provides mentorship to field application engineers)

Job Summary: The Sr. Thermal/Mechanical Field Application Engineer serves as a technical lead and trusted advisor for Foxconn’s enterprise and OEM customers, driving product integration, optimization, and deployment of advanced solutions. This role bridges R&D and customer‑facing functions, delivering strategic technical support across design, validation, and post‑deployment phases.

Duties and Responsibilities

• Serve as the primary technical interface for key customers across the Central and Southwest regions, providing in‑depth system design, application guidance, and troubleshooting support.
• Lead product integration and validation efforts, including hardware and firmware testing, performance analysis, and field optimization.
• Partner with internal R&D and product management teams to translate customer requirements into design specifications and influence product enhancements.
• Conduct technical presentations, product demos, and customer training sessions for both engineering and executive audiences.
• Manage field issue resolution, coordinate root‑cause analysis, and communicate corrective actions with internal and external stakeholders.
• Support business development activities, collaborating with sales teams to identify opportunities, define system solutions, and achieve design wins.
• Provide ongoing technical consultation and post‑deployment support to sustain customer satisfaction and strengthen long‑term relationships.
• Maintain awareness of industry trends, competitor products, and emerging technologies to advise internal teams on strategy and roadmap direction.
• Document technical findings, lessons learned, and recommendations for process and product improvement.
• Determine customer requirements (both explicit and implicit) and accurately communicate them back to key engineering team members.
• Drive product design development incorporating design rules, performance optimization and manufacturing for high‑volume manufacturing.
• Work closely with the sales team to understand customer requirements, develop tailored solutions, and assist with formal proposal development and custom product quotes.
• Oversee multiple customer opportunities while focusing on key priorities.
• Mentor and coach junior field application engineers as needed.
• Travel as needed (up to 25–30%) to customer sites and internal meetings, including in the U.S., Mexico and Asia.
• Perform other duties as requested or assigned.

Education

• Bachelor’s degree in Mechanical or Thermal Engineering, or a related field required.
• Master’s degree preferred.

Experience

• Minimum 5+ years of relevant experience in thermal/mechanical field applications engineering; experience in liquid cooling solutions preferred.
• Proven success supporting enterprise, OEM, or technology partners in the design and implementation of complex solutions.
• Demonstrated ability to work cross‑functionally with R&D, product management, and customer engineering teams.
• Excellent communication and presentation skills with the ability to translate complex technical concepts for diverse audiences.

Other Requirements

• Excellent communication, interpersonal, and presentation skills.
• Strong capability in conveying complex technical concepts to stakeholders at all levels.
• Excellent problem‑solving and analytical skills.
• Bilingual proficiency in English and Mandarin Chinese required.
• Regular communication with customers, suppliers, or teams that speak only Mandarin Chinese.
• Ability to read technical documents, safety instructions, or specifications written only in Mandarin Chinese.
• Provision of support to foreign stakeholders, leadership, or business units that exclusively use Mandarin Chinese.

EEOC Statement

Foxconn is an equal opportunity employer that is committed to diversity and inclusion in the workplace. Foxconn prohibits discrimination and harassment of any kind and provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, gender, religion, sex, sexual orientation, ethnicity or national origin, age, disability, marital status, genetics, pregnancy, or any other protected characteristic as outlined by federal law. In addition to federal law requirements, Foxconn complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation, and training.