SR Terminal Manager

hrone; Gary (IN); On-site; USD 70,000 - 120,000; Full time

Job summary

Universal Logistics is seeking a Terminal Manager to oversee daily terminal operations, ensuring safe, efficient, and cost-effective service. You will lead drivers, dispatchers, and staff while maintaining strong customer relationships and compliance with safety standards.

Role emphasizes KPI monitoring, staffing, coaching, and process improvement. You will collaborate with leadership to meet budgets and growth targets in a fast-paced logistics environment.

Qualifications

• Bachelor's degree preferred; Supply Chain, Logistics, Transportation, Business Administration, or a related field is a plus.
• 5+ years of leadership experience in transportation, logistics, dedicated fleet operations, distribution, or supply chain environments preferred.
• Previous experience managing drivers, dispatch operations, and customer relationships.
• Strong understanding of DOT regulations, fleet operations, and transportation safety requirements.
• Proven leadership abilities with experience coaching, developing, and holding employees accountable.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, customer service, and interpersonal skills.
• Proficiency in Microsoft Excel, Microsoft Office Suite, and transportation management systems (TMS).
• Ability to manage multiple priorities and adapt in a fast-paced operational environment.
• Financial acumen with experience managing budgets and operational expenses preferred.

Responsibilities

• Lead all daily terminal operations to ensure safe, efficient, and cost-effective transportation services.
• Oversee driver management, dispatch operations, route planning, and fleet utilization.
• Ensure on-time pickup and delivery performance while maintaining high levels of customer service.
• Serve as the primary escalation point for operational, driver, customer, and service-related issues.
• Manage staffing levels, scheduling, attendance, and employee development within the terminal.
• Recruit, coach, train, and mentor drivers and support staff to drive performance and engagement.
• Monitor KPIs, including service performance, productivity, safety, and profitability.
• Develop and implement action plans to improve operational efficiency and customer satisfaction.
• Ensure compliance with DOT regulations, FMCSA requirements, company safety standards, and customer expectations.
• Conduct safety meetings, investigations, corrective actions, and performance discussions as necessary.
• Maintain accurate operational records, reports, payroll data, and compliance documentation.
• Manage terminal budgets, labor expenses, equipment utilization, and operating costs.
• Partner with customers to address concerns, provide service updates, and identify opportunities for growth.
• Collaborate with corporate leadership and support teams to achieve business objectives and operational goals.
• Foster a culture of accountability, teamwork, safety, and continuous improvement.

Skills

Leadership

Communication

Problem solving

Analysis

Safety awareness

Education

Bachelor's degree preferred

Tools

Excel

Office Suite

TMS

Job description

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?

Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.

Universal has immediate career opportunities in your area.

Universal Dedicated, Inc., a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of asset-based and asset-light transportation solutions across North America. Through experienced leadership, innovative technology, and operational excellence, we deliver customized logistics and supply chain solutions that help our customers improve efficiency, service, and performance.

Position Overview

The Terminal Manager is responsible for overseeing the day-to-day operations of a transportation terminal, ensuring safe, efficient, and profitable service execution. This role provides leadership to drivers, dispatchers, and operational staff while maintaining strong customer relationships and ensuring compliance with company policies, safety standards, and regulatory requirements. The Terminal Manager is accountable for operational performance, workforce management, customer satisfaction, and continuous improvement initiatives.

Key Responsibilities

• Lead all daily terminal operations to ensure safe, efficient, and cost-effective transportation services.
• Oversee driver management, dispatch operations, route planning, and fleet utilization.
• Ensure on-time pickup and delivery performance while maintaining high levels of customer service.
• Serve as the primary escalation point for operational, driver, customer, and service-related issues.
• Manage staffing levels, scheduling, attendance, and employee development within the terminal.
• Recruit, coach, train, and mentor drivers and support staff to drive performance and engagement.
• Monitor key performance indicators (KPIs), including service performance, productivity, safety, and profitability.
• Develop and implement action plans to improve operational efficiency and customer satisfaction.
• Ensure compliance with DOT regulations, FMCSA requirements, company safety standards, and customer expectations.
• Conduct safety meetings, investigations, corrective actions, and performance discussions as necessary.
• Maintain accurate operational records, reports, payroll data, and compliance documentation.
• Manage terminal budgets, labor expenses, equipment utilization, and operating costs.
• Partner with customers to address concerns, provide service updates, and identify opportunities for growth.
• Collaborate with corporate leadership and support teams to achieve business objectives and operational goals.
• Foster a culture of accountability, teamwork, safety, and continuous improvement.

Qualifications

• Bachelor's degree preferred; Supply Chain, Logistics, Transportation, Business Administration, or a related field is a plus.
• 5+ years of leadership experience in transportation, logistics, dedicated fleet operations, distribution, or supply chain environments preferred.
• Previous experience managing drivers, dispatch operations, and customer relationships.
• Strong understanding of DOT regulations, fleet operations, and transportation safety requirements.
• Proven leadership abilities with experience coaching, developing, and holding employees accountable.
• Strong analytical, problem-solving, and decision-making skills.
• Excellent communication, customer service, and interpersonal skills.
• Proficiency in Microsoft Excel, Microsoft Office Suite, and transportation management systems (TMS).
• Ability to manage multiple priorities and adapt in a fast-paced operational environment.
• Financial acumen with experience managing budgets and operational expenses preferred.