Sr. Technical Writer - Sales & Operations

Quiet Capital; Cincinnati (OH); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health, dental and vision coverage on

401K matching

Paid caregiver leave

Employee Assistance Program

Paid time off

Job summary

Divisions Maintenance Group (DMG) in Cincinnati, OH is seeking a Sr. Technical Writer to bridge technology and business execution. You will own creation, optimization, and maintenance of SOPs and process docs for Sales and Operations, translating DMG Pro updates into clear workflows.

You will partner with Product and Engineering to turn complex releases into user-friendly documentation, drive audit-ready SOPs, and strengthen process excellence across units.

Qualifications

• Bachelor's degree in English, Technical Writing, Business Operations, or related field.
• 7+ years of experience in technical writing, process documentation, or marketplace operations, preferably within a technology-enabled services environment.
• Proven track record of building, managing, and governing enterprise-level SOP libraries, knowledge bases, and best-practice frameworks from the ground up.
• Proven experience translating complex software application updates (UI/UX, logic shifts) into clear, step-by-step user documentation.
• Strong analytical and problem-solving skills, with an eye for detail, structural formatting, and workflow optimization.
• Experience working cross-functionally with Product & Engineering, Sales, and Operations teams.
• Excellent communication, interviewing, and stakeholder management skills; ability to seamlessly prompt SMEs for details.
• Ability to manage the stress of a fast-paced environment.
• Ability to meet the in-person requirements of the team and/or business needs.

Responsibilities

• Build, scale, and govern a centralized, standardized SOP and best-practices library, establishing robust enterprise documentation standards, version control, and regular audit cadences across business units.
• Develop, format, and execute comprehensive SOPs and process documents that optimize sales and operational performance.
• Lead collaboration with Product and Engineering teams to translate complex DMG Pro application releases, UI/UX shifts, and architectural changes into clear, intuitive user workflows and documentation.
• Identify process bottlenecks and documentation gaps to improve service delivery speed, compliance, and team onboarding efficiency.
• Collaborate cross-functionally with Sales and Operations teams to extract institutional knowledge and document best practices.
• Drive continuous improvement initiatives by turning technical product logic into user-friendly guides for non-technical stakeholders.
• Foster a culture of accountability, process excellence, and continuous improvement across business units.
• Other duties as assigned by management.

Skills

Technical writing

SOP governance

Process documentation

Cross-functional collaboration

Stakeholder interviewing

Education

Bachelor's degree in English

Job description

Title: Sr. Technical Writer

Reports To: VP, Strategic Solutions and Implementation

Department: Strategic Solution & Implementation

Location: Cincinnati, OH

Position Status: Salary Exempt

About DMG

Divisions Maintenance Group provides facility maintenance services to retail chains and distribution and fulfillment centers across the country.

We are leading the way with our technology, creating world‑class products that are revolutionizing the industry and fulfilling our brand promise of “Uninterrupted Peace of Mind.”

DMG is a Certified Great Place to Work with a strong, inclusive culture and top‑notch benefits.

Job Summary

The Sr. Technical Writer plays a critical role in bridging the gap between our technology and daily business execution. You will own the creation, optimization, and maintenance of Standard Operating Procedures (SOPs) and process documentation for our Sales and Operations teams. Partnering cross‑functionally with Product and Engineering, you will translate software updates within our proprietary DMG Pro application into clear operational workflows, reducing friction and ensuring continuous process excellence.

What You'll Do

• Build, scale, and govern a centralized, standardized SOP and best‑practices library, establishing robust enterprise documentation standards, version control, and regular audit cadences across business units.
• Develop, format, and execute comprehensive SOPs and process documents that optimize sales and operational performance.
• Lead collaboration with Product and Engineering teams to translate complex DMG Pro application releases, UI/UX shifts, and architectural changes into clear, intuitive user workflows and documentation.
• Identify process bottlenecks and documentation gaps to improve service delivery speed, compliance, and team onboarding efficiency.
• Collaborate cross‑functionally with Sales and Operations teams to extract institutional knowledge and document best practices.
• Drive continuous improvement initiatives by turning technical product logic into user‑friendly guides for non‑technical stakeholders.
• Foster a culture of accountability, process excellence, and continuous improvement across business units.
• Other duties as assigned by management.

What You Need

• Bachelor’s degree in English, Technical Writing, Business Operations, or a related field.
• 7+ years of experience in technical writing, process documentation, or marketplace operations, preferably within a technology‑enabled services environment.
• Proven track record of building, managing, and governing enterprise‑level SOP libraries, knowledge bases, and best‑practice frameworks from the ground up.
• Proven experience translating complex software application updates (UI/UX, logic shifts) into clear, step‑by‑step user documentation.
• Strong analytical and problem‑solving skills, with an eye for detail, structural formatting, and workflow optimization.
• Experience working cross‑functionally with Product & Engineering, Sales, and Operations teams.
• Excellent communication, interviewing, and stakeholder management skills; ability to seamlessly prompt SMEs for details.
• Ability to manage the stress of a fast‑paced environment.
• Ability to meet the in‑person requirements of the team and/or business needs.

What You'll Get

At DMG, you’ll be part of an amazing team that encourages learning, growth, and advancement. Our company has an entrepreneurial spirit that rewards self‑strollers and encourages employees to take charge of their own careers.

Some of our many benefits include:

• Health, dental and vision coverage on day 1.
• Dollar‑for‑dollar 401K match up to 4% of salary with immediate 100% vesting.
• Paid Primary and Secondary Caregiver leave.
• Employee Assistance Program to assist with everyday challenges.
• Paid time off to volunteer.

Divisions Maintenance Group is an equal opportunity employer.