Sr Technical Support, Medical Imaging (EHR, HL7, DB - SQL or Oracle)

FUJIFILM; United States; Remote; USD 50,000 - 80,000; Full time

Job summary

A leading healthcare technology company, FUJIFILM, is seeking a skilled Technical Support Representative to provide remote troubleshooting for Synapse products. This role offers the opportunity for career advancement within a positive work environment, focusing on innovative solutions and flexible work hours. A strong emphasis on communication skills and relevant technical background is essential, ensuring customer satisfaction in a fast-paced setting.

Qualifications

• Bachelor’s Degree, Trade School Certification, or equivalent industry experience required.
• Industry-specific certifications in technical background preferred (Microsoft, VMware, Cisco).
• Working knowledge of Windows OS, networking, SQL Server, and/or Oracle is crucial.

Responsibilities

• Provide remote troubleshooting and resolution for Synapse products.
• Document cases and collaborate on complex technical issues.
• Follow the TAC escalation process for unresolved cases.

Skills

Communication

Interpersonal skills

Working knowledge of Windows OS

Networking

SQL Server

Oracle

Education

Bachelor’s Degree

Trade School Certification

Industry-specific certifications

Tools

PostgreSQL

Job description

Employer Industry: Healthcare Technology

Why consider this job opportunity:
- Opportunity for career advancement and growth within a global healthcare company
- Positive and supportive work environment focused on customer satisfaction
- Involvement in innovative healthcare solutions and technology
- Collaborate with a skilled team of professionals in a fast-paced setting
- Required to work outside normal business hours, providing flexibility and potential for overtime

What to Expect (Job Responsibilities):
- Provide remote troubleshooting and resolution for Synapse products, ensuring timely customer responses
- Document cases and collaborate with team members on complex technical issues
- Follow the Technical Assistance Center (TAC) escalation process for unresolved cases
- Monitor TAC phone system wall boards to maintain proper statuses
- Adhere to quality and regulatory compliance requirements in all job duties

What is Required (Qualifications):
- Bachelor’s Degree, Trade School Certification, or equivalent industry experience
- One or more industry-specific certifications in relevant technical background (Microsoft, VMware, Cisco preferred)
- Working knowledge of Windows OS, networking, SQL Server, and/or Oracle
- Superior communication and interpersonal skills with an excellent phone manner
- Ability to achieve goals in a fast-paced team environment

How to Stand Out (Preferred Qualifications):
- Experience with FUJIFILM Synapse Administration
- Knowledge of clinical data transfer protocols and interfaces (HL7 and DICOM)
- Familiarity with Synapse application front end and medical informatics architecture
- Experience using PostgreSQL
- Security Certifications (Security+ or higher)

#HealthcareTechnology #TechnicalSupport #CareerGrowth #InnovativeSolutions #RemoteWork

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