Sr. Technical Support Engineer (Edwards Vacuum)

Edwards Vacuum LLC; Buffalo (NY); On-site; USD 77,000 - 119,000; Full time

Benefits offered by this job

Annual Variable Compensation Bonus

Medical

Dental

Vision

401k with Company Match

Paid Vacation

Paid Sick Time

Tuition Reimbursement

Training and Development

Parental Leave

Disability Benefits

Life and AD&D Insurance

Job summary

Edwards Vacuum in Buffalo, NY is seeking a highly skilled Senior Technical Support Engineer to provide expert technical support for our semiconductor vacuum pump portfolio. You will resolve complex product issues, perform root cause analysis, and collaborate with global customers, service centers, and cross-functional teams to drive improvements and ensure reliability.

You will lead technical investigations, deliver data-driven recommendations, and produce documentation that aligns with industry

Qualifications

• Bachelor's degree in Mechanical, Materials, Electrical, or related Engineering discipline, or equivalent technical education and relevant experience.
• Minimum of 5 years of relevant engineering experience in technical support, product engineering, failure analysis, manufacturing engineering, or product development for complex mechanical, electromechanical, vacuum, compressor, pump, or rotating equipment systems.
• Practical experience resolving product, production, service, or customer issues using structured investigation, root cause analysis, and corrective action methods.
• Experience working with cross-functional teams such as R&D, Operations, Quality, Manufacturing Engineering, Supply Chain, service centers, and customers to deliver technical issue resolution or product improvement outcomes.

Responsibilities

• Resolve complex product, application, quality, and safety issues for customers and operations to minimize business disruption, protect customer satisfaction, and ensure timely containment and corrective action.
• Establish product performance and failure analysis conclusions that enable accurate root cause identification, data-driven recommendations, and effective resolution of field and factory issues.
• Provide authoritative technical support for assigned Edwards Vacuum pump products so customers, service centers, Product Companies, and internal teams receive clear, accurate, and timely technical guidance.
• Lead and support product improvement and obsolescence resolution outcomes that improve reliability, manufacturability, serviceability, and long-term product supportability.
• Deliver technical investigations and support commitments on agreed timelines, quality expectations, and cost objectives to meet customer, operational, and business priorities.
• Produce complete technical documentation, test evidence, and communication outputs that meet Edwards, customer, and semiconductor industry standards and enable informed decision-making.
• Strengthen cross-functional technical capability and continuous improvement by sharing expertise, improving analysis and test practices, and collaborating effectively across R&D, Operations, Quality, Supply Chain, Manufacturing Engineering, customers, and service teams.

Skills

Root cause analysis

Structured investigation

Cross-functional collaboration

Technical troubleshooting

Customer support

Education

Bachelor's degree in Mechanical, Materials, Electrical, or related Engineering

Job description

Location and Compensation

Buffalo, NY * Be part of an exciting journey as we prepare for production at our new facility in the Western New York Science & Technology Advanced Manufacturing Park (STAMP).

Edwards Genesee location address: 6685 Crosby Rd Basom, NY 14013

Salary Range: $77,000 - $119,000

Compensation may vary outside of this range depending on several factors, including a candidate's qualifications, skills, competencies, experience, and location.

Your role

The Senior Technical Support Engineer provides expert technical support for Edwards Vacuum's semiconductor vacuum pump portfolio by resolving product issues with minimal impact to customers and operations, serving as a product performance and failure analysis authority, and driving product improvements, obsolescence solutions, and technical innovation in collaboration with global customers, service centers, and cross-functional teams.

The Senior Technical Support Engineer is accountable for the following principal areas of work:

• * Resolve complex product, application, quality, and safety issues for customers and operations to minimize business disruption, protect customer satisfaction, and ensure timely containment and corrective action.
• * Establish product performance and failure analysis conclusions that enable accurate root cause identification, data-driven recommendations, and effective resolution of field and factory issues.
• * Provide authoritative technical support for assigned Edwards Vacuum pump products so customers, service centers, Product Companies, and internal teams receive clear, accurate, and timely technical guidance.
• * Lead and support product improvement and obsolescence resolution outcomes that improve reliability, manufacturability, serviceability, and long-term product supportability.
• * Deliver technical investigations and support commitments on agreed timelines, quality expectations, and cost objectives to meet customer, operational, and business priorities.
• * Produce complete technical documentation, test evidence, and communication outputs that meet Edwards, customer, and semiconductor industry standards and enable informed decision-making.
• * Strengthen cross-functional technical capability and continuous improvement by sharing expertise, improving analysis and test practices, and collaborating effectively across R&D, Operations, Quality, Supply Chain, Manufacturing Engineering, customers, and service teams.
• * Must mandatory not mandatory.

To succeed, you will need

The ability to perform essential job duties with or without reasonable accommodation and without posing a direct threat to safety or health of employees or others. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.

• * Bachelor's degree in Mechanical, Materials, Electrical, or related Engineering discipline, or equivalent technical education and relevant experience.
• * Minimum of 5 years of relevant engineering experience in technical support, product engineering, failure analysis, manufacturing engineering, or product development for complex mechanical, electromechanical, vacuum, compressor, pump, or rotating equipment systems.
• * Practical experience resolving product, production, service, or customer issues using structured investigation, root cause analysis, and corrective action methods.
• * Experience working with cross-functional teams such as R&D, Operations, Quality, Manufacturing Engineering, Supply Chain, service centers, and customers to deliver technical issue resolution or product improvement outcomes.

***Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.***

Physical Demands

This role involves a mix of desk-based engineering tasks, on-site inspections, and interaction with manufacturing processes, requiring moderate physical activity in varied environments.

Sitting/Stationary Positioning: Remains in a seated position frequently (about 40-50% of the time) for tasks such as designing, analyzing data, or using computer-aided design (CAD) software.

Hand and Finger Use/Dexterity: Uses hands to handle, control, or feel objects, tools, or controls occasionally to moderately (30-40% of the time), with manual dexterity and arm-hand steadiness for tasks like sketching, operating computers, or handling small tools; near vision required for detailed drawings or screens.

Standing/Walking: Traverses moderate distances or remains in an upright stationary position frequently (30-40% of the time) to inspect production lines, collaborate with teams, or evaluate equipment on the shop floor.

Moving Objects/Lifting/Carrying: Occasionally moves, transports, or positions objects weighing up to 20 pounds, such as tools, prototypes, or materials, during inspections or testing; requires minimal to moderate exertion for pushing or pulling equipment.

Bending/Twisting/Reaching: Positions self by bending, twisting, or stretching the body occasionally (20-30% of the time) to access equipment, inspect machinery, or reach workstations; moderate flexibility needed.

Repetitive Motions: Performs repetitive actions occasionally (20-30% of the time), such as typing or adjusting equipment, requiring sustained focus but minimal stamina compared to manual labor roles.

Other Environmental Factors: Frequently exposed to moderate noise levels (e.g., machinery, production environments) and occasionally to contaminants or hazardous equipment (20-30% of the time); may wear protective equipment (e.g., safety glasses, hard hats, or hearing protection) when on the shop floor (30-50% of the time); works in both office and manufacturing settings with constant interaction with others.

Benefits Summary

• Annual Variable Compensation Bonus
• Medical
• Dental
• Vision
• 401k with Company Match
• Paid Vacation
• Paid Sick Time
• Paid Floating Holidays
• Tuition Reimbursement
• Training and Development
• Parental Leave
• Disability Benefits
• Life and AD&D Insurance

What you can expect from us:

Excellent working conditionsand benefits.

Part of the Atlas Copco Group with a wide-reaching internal job market.

Work in a global, diverse and dynamic environment.

You can grow with us: we always look for internal candidates before checking the market and have training and development programs.

We have a friendly, family-like atmosphere - and that is not just a claim on the wall, it's a true fact.

You can be creative and promote your own ideas.

Every day brings new challenges and new things to learn.

We're an Equal Opportunity Employer

Edwards Company considers for employment and hires qualified candidates without regard to race, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws.

No person shall be denied the equal protection of the laws of this state or any subdivision thereof. No person shall, because of race, color, ethnicity, national origin, age, disability, creed [or], religion, or sex, including sexual orientation, gender identity, gender expression, pregnancy, pregnancy outcomes, and reproductive healthcare and autonomy, be subjected to any discrimination in [his or her] their civil rights by any other person or by any firm, corporation, or institution, or by the state or any agency or subdivision of the state, pursuant to law.

Edwards is a global leader of vacuum and abatement systems.We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards.With over 150 years of rich heritage, Atlas Copco Group is the partner of choice for tens of thousands of customers in critical applications around the world.Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way.Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go.At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline.We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to beFirst in Mind, First in Choicerelies on this strategy.We are an Equal Opportunity Employer.

For more information about Edwards visit our website:www.edwardsvacuum.com

A division of Atlas Copco

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.